Troubleshoot, monitor, maintain, and resolve production application and infrastructure service interruptions. Use observability tools and validated AI-assisted workflows for incident triage, root-cause analysis, problem management, escalation, and remediation. Support operational stability, availability, resiliency, security, and continuous improvement across large-scale technology environments.
Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation.
As a Technology Support II team member in Philippine Services Inc., you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.
Job responsibilities
- Analyze, troubleshoot, and monitor production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm, addressing anomalies utilizing standard observability tools
- Uses enterprise-authorized AI capabilities within the work environment to speed up incident triage and root-cause hypothesis generation from operational signals, validating outputs and handling operational data according to sensitivity and security requirements.
- Improve operational stability and availability through participation in problem management
- Assist in escalation and communication of issues and solutions to business and technology stakeholders and identify trends to support management of incidents, problems, and changes across full stack technology systems, applications, or infrastructure
- Applies reuse-first, AI-assisted practices within operational stability routines to identify recurring interruption patterns and support validated remediation actions aligned to resiliency and security expectations.
Required qualifications, capabilities, and skills
- A. 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services(NAMR/APAC – India/ LATAM/Hong Kong)
B. Formal training or certification on troubleshooting, resolving, and maintaining information technology services concepts and advanced applied experience (EMEA/LATAM-Brazil)
C. Singapore follow local country guidance - Working knowledge of using enterprise-authorized AI capabilities within the work environment to support production support workflows with strong validation habits and awareness of data sensitivity.
- Ability to review and validate AI-assisted incident recommendations before action, escalating when uncertain and following operational and security expectations.
- Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud
- Exposure to observability and monitoring tools and techniques
- Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Similar Jobs
Financial Services
Manage and optimize manual payment lifecycle operations, including researching exceptions, analyzing payment data, ensuring accurate fund transfers, and strengthening technical, financial, and operational controls. Define project requirements and metrics, support process optimization, apply systems architecture and automation knowledge, collaborate with stakeholders, and contribute to cybersecurity and anti-fraud practices. Coach junior team members and support continuous improvement across global payments operations.
Top Skills:
Anti-Fraud StrategiesAutomation TechnologiesCybersecurity ControlsIsoSwiftSystems Architecture
Financial Services
Manage and maintain client reference data by processing updates, validating records, investigating exceptions, monitoring backlogs, and following documented controls. Partner with client service, implementation, and operations teams to resolve issues, provide status updates, support production activities, escalate risks, and improve processes. The role requires strong organization, analytical skills, Excel proficiency, attention to detail, and flexibility to support global teams and shift-based schedules.
Top Skills:
Ai-Powered AnalyticsExcelMS OfficeWorkflow Automation
Software • Hospitality
Oversee daily restaurant operations, supervise and develop staff, manage guest experiences, control inventory and costs, support sales targets, and ensure compliance with health, safety, hygiene, and food-safety standards. The role coordinates with other hotel departments to deliver smooth, personalized service and memorable dining experiences.
What you need to know about the Delhi Tech Scene
Delhi, India's capital city, is a place where tradition and progress co-exist. While Old Delhi is known for its rich history and bustling markets, New Delhi is defined by its modern architecture. It's clear the region places a strong emphasis on preserving its cultural heritage while embracing technological advancements, particularly in artificial intelligence, which plays a central role in shaping the city's tech landscape, fueled by investments in research and development.
