Technology Support I - IAM

Job Description
Embark on a dynamic career in tech support, where your skills contribute to maintaining world-class technology solutions to ensure a seamless user experience.
As a Technology Support I team member in Chief Technology Office team, you will ensure the operational stability, availability, and performance of our production application flows. Be part of the team responsible for troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems, ensuring a seamless user experience.
Job responsibilities

• Administer security on Mainframe and Large Midrange servers, adhering to Security Access Control policies, standards, and procedures.
• Analyze requests to identify potential risk exposure before processing.
• Troubleshoot and resolve security-related issues effectively.
• Respond to general inquiries about RACF and ACF2 security practices or access.
• Participate in audit support activities related to Mainframe for both internal and external audits.
• Execute test scripts and conduct sampling in preparation for audit reviews.
• Perform necessary reconciliations to resolve open audit issues, ensuring customer-focused and professional communication.

Required qualifications, capabilities, and skills

• Formal training or certification on Tech support concepts and 1+ years applied experience.
• Hands on experience with ACF2 and RACF.
• Have a basic understanding of Information Security policies and practices.
• Demonstrate the ability to efficiently troubleshoot, diagnose, and resolve problems.
• Show capability to quickly learn and apply new technologies.
• Able to work effectively in a high-pressure environment with minimal supervision.
• Exhibit excellent communication, written, and organizational skills.

Preferred qualifications, capabilities, and skills

• Exposure to one or more general-purpose programming languages or automation scripting
• Exposure to Information Technology Infrastructure Library (ITIL) framework
• Familiarity with Security Tools like RACF, ACF2, ETFA and Zsecure.
• Familiar with JCL & IBM Utilities
• Familiar with Microsoft Word, Excel, and Outlook.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.