Technical Writer II
Job Description
Opportunity Summary:
Upland is seeking to fill a full-time Technical Writer position to write for two of our products: Adestra and Audiences. We are looking for an enthusiastic self-starter with 3-5 years of technical writing experience.
We're searching for someone with outstanding writing, editing, and publishing skills. You should have a strong technical background and be able to work well with cross-functional teams.
As the Technical Writer, you'll need to ensure that all technical documentation is clear, consistent, and accurate. It's also important that you're able to communicate complex technical information to a wide range of audiences.
If you're a highly motivated professional with a passion for technology and an eye for detail, we encourage you to apply for this exciting opportunity.
What would you do?
- Write, edit, manage, and deliver product documentation, including online help, product launch content, and release notes.
- Work closely with Product Management, Development, UX, and other SMEs to verify the accuracy of the documentation and gather information on new features and updates.
- Produce quarterly and on-demand analytics reports and present any significant findings.
- Work with other Technical Writers and the Upland Documentation Manager to ensure documentation meets Upland documentation standards.
- Assist other Technical Writers with projects as needed.
What are we looking for?
- 3-5 years of experience in writing software-based product documentation.
- 3- 5 years of experience using Madcap Flare, or other single-source authoring systems.
- A Bachelor’s degree, or equivalent qualification, in a related subject.
- Familiarity with Microsoft Manual of Style and technical writing standards.
- Strong command of the English language, including the meaning and spelling of words, rules of composition, and grammar.
- Experience translating complex technical concepts into easy-to-understand, accurate, and concise user documentation.
- Working knowledge of CSS, HTML, and XML.
- Experience using Git & Bitbucket.
- Experience using Jira & Confluence.
- Experience using Google Analytics or other data analytics tools to validate or contribute to decision-making.
- Experience collaborating using Miro.
- Demonstrated interest in learning new technologies and the initiative to self-teach.
- Strong attention to detail.
- Ability to work independently and cooperatively as a team.
- Excellent flexibility and change management skills.
- Some experience with coding, analytics, video editing, or other technical skills would be an asset.
Expectations
You must complete a technical writing assessment to be considered for this opportunity.
This role requires overlap with multiple time zones for planning meetings, status updates etc. on a regular basis. The duration of these overlaps can change depending on the type of meeting. Upland India has the flexibility to manage your working hours accordingly to help in your work-life balance. You can find out more about this during your interview conversation.
Upland Software is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected status.
About Adestra and Audiences
Upland Adestra provides ultra-personalized marketing designed to engage customers and drive conversions—from subscriptions to sales— using AI-powered personalization, advanced data enrichment tools, and sophisticated multi-channel marketing automation.
Upland Audiences is a data discovery and segmentation module that allows users to find their most valuable customer segments, re-engage individuals, and stay ahead of the competition.
Our R&D teams are primarily located in the UK and India.
About Upland
Upland Software (Nasdaq: UPLD) helps global businesses accelerate digital transformation with a powerful cloud software library that provides choice, flexibility, and value. Upland India is a fully owned subsidiary of Upland Software and headquartered in Bangalore. We are a remote-first company. Interviews and on-boarding are conducted virtually.
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