The candidate will provide technical support, troubleshoot client issues, and coordinate with internal teams to resolve software problems. Responsibilities include using SQL for data queries, generating reports with Microsoft Office, and ensuring client onboarding processes align with system functions.
Job Description:
Job Description:
A successful candidate will be the one who has knowledge of SQL. One who is adaptable, detail-oriented, organized, has excellent analytical and problem-solving skills. One should be able to work with various internal teams to troubleshoot and resolve complex problems in coordination with incident management team, developers, QA and testing team.
The candidate will work in a highly collaborative environment to deliver excellent customer support also will work directly with our onshore & offshore members to define issues and resolve them. The role can also include a team to look upon and drive resolutions.
Responsibilities:
- Hands on Experience in Microsoft office (excel, PowerPoint) to represent the reports on basis of client and management requirement.
- Supporting investors\clients through email on all technical, functional and any issue related to the system
- Understanding of client requirements and aligning them with system functions (onboarding clients, making amendments according to the client requirement and fitting it in to an application workflow)
- Coordinate with development team regarding upcoming application software release
- Work with onshore (Hong Kong, Malaysia, Singapore) and offshore (Europe, US and Canada) team members and handle clients
- To work as on-call person who must work on escalated issues, rerun the issues and fix them
- Ability to understand the SQL queries, joins, sub-queries, stored procedure, inline queries, triggers and user define function to reach the client requirement and accuracy in project
Required Skills:
- Knowledge of SQL Server, XML, and Microsoft office
- Good communication skills both written & verbal with logical approach
- Ability and willingness to understand functional processes with great coordination skills
- Be proactive in approach to determine preventative measures and early warning mechanisms to reduce customer issues/escalations
AML Rightsource is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Top Skills
SQL
Similar Jobs
.png)
Fintech • Information Technology • Payments • Productivity • Software • Travel • Automation
As a Business Travel Consultant II, you will support travelers by addressing their needs through various channels, maintaining knowledge of suppliers and systems, providing booking information, and offering feedback to internal teams. You must meet performance metrics while upholding customer satisfaction and adhering to travel policies.
Top Skills:
Gds
Fintech • Payments • Software
The Agent Partnership Specialist will drive the execution of Flywire's solutions for small to medium Education Agents in India. Responsibilities include managing client accounts, creating strategic growth plans, presenting products, supporting revenue growth, and collaborating with the team to optimize client relationships and potential.
Artificial Intelligence • Healthtech • Machine Learning • Natural Language Processing • Biotech • Pharmaceutical
The role involves providing scientific expertise in vaccines, building relationships with key opinion leaders, ensuring the ethical soundness of policies, and supporting clinical research and development initiatives. Responsibilities include educational interactions, contributing to product management strategies, and disseminating medical information to healthcare professionals.
What you need to know about the Delhi Tech Scene
Delhi, India's capital city, is a place where tradition and progress co-exist. While Old Delhi is known for its rich history and bustling markets, New Delhi is defined by its modern architecture. It's clear the region places a strong emphasis on preserving its cultural heritage while embracing technological advancements, particularly in artificial intelligence, which plays a central role in shaping the city's tech landscape, fueled by investments in research and development.
