The Technical Support Executive will provide technical support and resolve issues for clients, understanding their requirements and aligning them with system functions. Responsibilities include managing client communications, coordinating with internal teams, and handling escalated issues. Strong SQL knowledge is essential for understanding complex queries and supporting client needs.
Job Description:
Job Description:
A successful candidate will be the one who has knowledge of SQL. One who is adaptable, detail-oriented, organized, has excellent analytical and problem-solving skills. One should be able to work with various internal teams to troubleshoot and resolve complex problems in coordination with incident management team, developers, QA and testing team.
The candidate will work in a highly collaborative environment to deliver excellent customer support also will work directly with our onshore & offshore members to define issues and resolve them. The role can also include a team to look upon and drive resolutions.
Responsibilities:
- Hands on Experience in Microsoft office (excel, PowerPoint) to represent the reports on basis of client and management requirement.
- Supporting investors\clients through email on all technical, functional and any issue related to the system
- Understanding of client requirements and aligning them with system functions (onboarding clients, making amendments according to the client requirement and fitting it in to an application workflow)
- Coordinate with development team regarding upcoming application software release
- Work with onshore (Hong Kong, Malaysia, Singapore) and offshore (Europe, US and Canada) team members and handle clients
- To work as on-call person who must work on escalated issues, rerun the issues and fix them
- Ability to understand the SQL queries, joins, sub-queries, stored procedure, inline queries, triggers and user define function to reach the client requirement and accuracy in project
Required Skills:
- Knowledge of SQL Server, XML, and Microsoft office
- Good communication skills both written & verbal with logical approach
- Ability and willingness to understand functional processes with great coordination skills
- Be proactive in approach to determine preventative measures and early warning mechanisms to reduce customer issues/escalations
AML Rightsource is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Top Skills
SQL
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