Provide 24x7 technical support for AlgoSec customers globally via email, phone, and webcasts. Troubleshoot installations and operations, update knowledge base, integrate with R&D, Delivery, Product, and help build support methodologies.
At AlgoSec, What you do matters!
Over 2,200 of the world’s leading organizations trust AlgoSec to help secure their most critical workloads across public cloud, private cloud, containers, and on-premises networks.
Join our global team, securing application connectivity, anywhere.
We are hiring a Technical Support Engineer for a leading support position based in India.
Reporting to: Support Manager
Location: Gurgaon, India (Home office/Hybrid)
Direct Employment
Responsibilities:
- Supporting our global customers via email, phone, and webcasts, guiding AlgoSec customers, partners and Sales Engineers in product installation, operations, and troubleshooting.
- Maintaining and updating the AlgoSec knowledge base, participating in the buildup of the support organization.
- Introducing support methodologies, tools and more.
- Working in tight integration with the global support teams as well as with AlgoSec R&D, Delivery and Product management.
Requirements:
- At least 2 years previous experience in similar position, in a software company
- Experience in Linux/UNIX environments
- Experience in firewall administration and configuration (Checkpoint, Cisco, Juniper, Fortinet, etc.)
- Experience in support of network security software products
- Independent, resourceful, problem-solver, result oriented
- Excellent written and verbal communication skills in both Arabic & English
- Fast learner
- Team player, pleasant and with a high level of integrity
- Operating well under-pressure, multi-tasking.
- Willingness to work at irregular hours, to support our customers world-wide; we are a 24x7 Support operation.
Advantages:
- Proven experience supporting customers in the Middle East (ME) region
- Experience in SRE/DevOps
- Experience in Linux script languages (PERL, shell)
AlgoSec is an Equal Opportunity Employer (EEO), committed to creating a friendly, diverse and inclusive company culture.
Top Skills
Algosec
Checkpoint
Cisco
DevOps
Fortinet
Juniper
Linux
Perl
Shell
Sre
Unix
Similar Jobs
Big Data • Food • Hardware • Machine Learning • Retail • Automation • Manufacturing
Responsible for the implementation, support, and optimization of Active Directory and Microsoft Entra ID platforms. Leads incident management and drives automation and Zero Trust principles for enterprise IAM capabilities.
Top Skills:
Active DirectoryCyberarkMicrosoft Entra IdMicrosoft Graph ApiPingPowershellVenafi
Big Data • Food • Hardware • Machine Learning • Retail • Automation • Manufacturing
Manage implementation and support of Ping Identity services including PingFederate and PingID MFA, ensuring reliability and security of authentication systems. Oversee project management and deliver operational efficiency through troubleshooting and service improvement.
Top Skills:
C#JavaOauth 2.0Openid ConnectPing DirectoryPingfederatePingid MfaPowershellSAML
Fintech • Professional Services • Consulting • Energy • Financial Services • Cybersecurity • Generative AI
Responsible for regulatory submissions, variance analysis, applying regulatory rules, and documenting business requirements while ensuring audit readiness.
Top Skills:
BaselCapitalEbaEcbIrrbbLiquidityPra
What you need to know about the Delhi Tech Scene
Delhi, India's capital city, is a place where tradition and progress co-exist. While Old Delhi is known for its rich history and bustling markets, New Delhi is defined by its modern architecture. It's clear the region places a strong emphasis on preserving its cultural heritage while embracing technological advancements, particularly in artificial intelligence, which plays a central role in shaping the city's tech landscape, fueled by investments in research and development.
