The Technical Support Engineer provides support for Microsoft 365, handles escalations, resolves issues, and manages multiple ongoing problems.
About us:
Gigmo Solutions Pvt. Ltd is a fast-growing organization with global experience, having presence in several countries like America, Europe, Africa, and Asia. Expertise in Spanish, Portuguese, French, Italian, German, and global English. Gigmos aims to transform customer support domain by leveraging curated Gig workforce across the globe and using cutting edge AI technologies for increased support efficiency at reduced cost and enhanced flexibility. We are Microsoft Partner in providing technical support.
Website: https://Gigmos.com
LinkedIn: https://www.linkedin.com/company/14543064
NOTE : Application from Nigeria will not be entertained (We have a separate job posting for Nigeria folks).
Roles & Responsibilities
- Providing Microsoft 365 (Microsoft Exchange, Teams, SharePoint) support to business customers of a large global software house.
- Responsible for handling escalation calls and resolving tickets as per SLA.
- Taking ownership of customer issues reported and seeing problems through to resolution.
- Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues.
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
- Diagnose and troubleshoot technical issues.
- Prioritize and manage several open issues at one time.
Desired Skills - Experienced in Microsoft Process or Microsoft 365 domain.
- Must have excellent written and verbal communication skills.
- Must have a laptop with Windows 10/11 and fast internet connection with minimum 50 Mbps.
- Excellent problem solving and analytical skills to provide step-by-step technical help, both written and verbal.
Top Skills
Microsoft 365
Microsoft Exchange
Sharepoint
Teams
Similar Jobs
Cloud • Information Technology • Security • Software • Cybersecurity
Develop and maintain Google SecOps solutions, automate workflows, integrate security tools, and enhance incident response processes with comprehensive documentation.
Top Skills:
AWSGCPGoogle SecopsPython
Cloud • Information Technology • Security • Software • Cybersecurity
The Senior Analyst, GTM Operation will manage GTM system solutions, oversee AI project lifecycles, perform data analysis, and develop go-to-market strategies to drive success.
Top Skills:
AIGenerative AiLarge Language ModelsPower BISalesforceSQLTableau
Financial Services
The Trading Services Associate will manage trade activities from order entry to settlement, optimize trading services, support documentation processes, and mentor junior members.
Top Skills:
AlteryxExcelPythonTableauVBA
What you need to know about the Delhi Tech Scene
Delhi, India's capital city, is a place where tradition and progress co-exist. While Old Delhi is known for its rich history and bustling markets, New Delhi is defined by its modern architecture. It's clear the region places a strong emphasis on preserving its cultural heritage while embracing technological advancements, particularly in artificial intelligence, which plays a central role in shaping the city's tech landscape, fueled by investments in research and development.
