Technical Support Co-ordinator
Headquarters: Dallas
Location: Remote
Company: Solvative
Experience Required: 1-3 years
Job Type: Full-time
Solvative is leading the charge to help our clients integrate mobility within their organizations. Partnering with our clients, we passionately create solutions that increase productivity, effectively manage risk and improve customer satisfaction. Our clients have successfully made the transition to cutting edge next generation technologies and are leveraging these technologies to enhance their workflows and capitalize the fully immersive experience of the future.
Solvative is looking for a Technical Support Co-ordinator who can work closely with the team and stakeholders in order to deliver timely and flawless solutions. Technical Support Co-ordinatior at Solvative is required to ensure cohesive efforts by the team and percolate the requirements and concerns of the stakeholders to the team. We are looking for someone who is self motivated and can take a pragmatic approach to work with our extremely talented (borderline hubristic) team. Ideal candidate should have a combination of technical and business skills and be convivial enough to effectively lead.
Responsibilities:
- Co-ordinate with client to fix minor issues or to reproduce the issue.
- Respond to client as soon as possible.
- Work at night. 8:30 pm to 5:30 am.
- Escalate high priority requests to the team.
- Engage client as much as possible with daily updates regarding open tickets or take follow-ups with client and team both.
Skills and Experience:
- Excellent written and spoken communication skills.
- At least 1 year of experience in handling support requests and providing tech support.
- Basic understanding of web technologies, programming and terminology of computer architecture.
- Should be detail oriented and have passion for problem solving.
- Should have working knowledge of at least one support tool. (Jira Service Desk, Zendesk, Intercom).
- Should have basic knowledge of WordPress Platform.
Education:
- Bachelor’s degree in Computer Science or equivalent.
Why Solvative?
- Top of the line Apple laptops for increased mobility and better productivity.
- Opportunity of working with an organization that believes in investing in employees’ growth.
- Absolutely informal work environment that enables you to have fun while being productive.
- Lots and lots of fun activities, we take over one of the nearby restaurants every last Friday of the month, tickets to all Marvel movies for the entire team, company picnics and more!
Solvative offers plenty of perks and benefits to its employees including the option of remote working and flexible work hours. Those opting for remote working must be prepared to visit the office whenever intimated. For this, formal communication shall be provided and we shall also do our best to accommodate any special requests that you may have. Solvative shall also reimburse you for any travel and accommodation expenses incurred.
