The role involves 2nd-level assurance, incident management, system administration, and billing operations for NetCracker BSS suite, ensuring operational health and stability.
Join our Team
About the opportunity:
Ericsson is seeking an experienced L2 Operations Engineer with deep expertise in the NetCracker BSS suite to support 2nd-level assurance, incident and problem management, system administration, and billing operations. The role requires hands-on technical experience across NetCracker components, UNIX/Linux platforms, signalling protocols and telecom network performance. You will provide production support in a 24/7 environment and act as a primary escalation point for customers.
Core responsibilities:
Own operational health and stability of the production environment; provide proactive monitoring and assurance activities.
Lead technical triage, coordinate investigations, drive incident resolution and perform root-cause analysis across NetCracker components (CRM, Billing, Order Management, etc.).
Manage end-to-end bill run activities (mid-month and month-end), including pre-bill checks, mock bill runs and post-bill validations.
Perform Linux/Unix administration, troubleshoot performance issues, resolve bottlenecks and tune the platform using scripting and database tools.
Coordinate and execute releases, patches and configuration changes with minimal service disruption; validate post-change behavior.
Act as main point of contact for internal teams and clients; build strong relationships with customer IT/business stakeholders and advocate for customer needs.
Maintain runbooks, produce post-incident reports and contribute to process and automation improvements.
Required experience & skills:
4-8+ years of progressive technical/application support experience within the BSS/OSS domain.
Strong domain knowledge of NetCracker BSS Suite (OCS, CSRD, TOMS, NRM, RBM, B2B).
Proficiency in Unix/Linux administration and Shell/Perl scripting.
Solid SQL skills for billing investigations and database analysis.
Experience analyzing system performance using thread-dump analysis, monitoring tools and database investigation techniques.
Familiarity with Agile and Waterfall methodologies.
Excellent verbal and written English; proven customer-facing communication skills.
Desirable:
Degree in Computer Science, IT, Telecommunications or equivalent experience.
Prior exposure to telecom signalling protocols and network performance concepts.
Relevant certifications (Linux, scripting, NetCracker training).
About the opportunity:
Ericsson is seeking an experienced L2 Operations Engineer with deep expertise in the NetCracker BSS suite to support 2nd-level assurance, incident and problem management, system administration, and billing operations. The role requires hands-on technical experience across NetCracker components, UNIX/Linux platforms, signalling protocols and telecom network performance. You will provide production support in a 24/7 environment and act as a primary escalation point for customers.
Core responsibilities:
Own operational health and stability of the production environment; provide proactive monitoring and assurance activities.
Lead technical triage, coordinate investigations, drive incident resolution and perform root-cause analysis across NetCracker components (CRM, Billing, Order Management, etc.).
Manage end-to-end bill run activities (mid-month and month-end), including pre-bill checks, mock bill runs and post-bill validations.
Perform Linux/Unix administration, troubleshoot performance issues, resolve bottlenecks and tune the platform using scripting and database tools.
Coordinate and execute releases, patches and configuration changes with minimal service disruption; validate post-change behavior.
Act as main point of contact for internal teams and clients; build strong relationships with customer IT/business stakeholders and advocate for customer needs.
Maintain runbooks, produce post-incident reports and contribute to process and automation improvements.
Required experience & skills:
4-8+ years of progressive technical/application support experience within the BSS/OSS domain.
Strong domain knowledge of NetCracker BSS Suite (OCS, CSRD, TOMS, NRM, RBM, B2B).
Proficiency in Unix/Linux administration and Shell/Perl scripting.
Solid SQL skills for billing investigations and database analysis.
Experience analyzing system performance using thread-dump analysis, monitoring tools and database investigation techniques.
Familiarity with Agile and Waterfall methodologies.
Excellent verbal and written English; proven customer-facing communication skills.
Desirable:
Degree in Computer Science, IT, Telecommunications or equivalent experience.
Prior exposure to telecom signalling protocols and network performance concepts.
Relevant certifications (Linux, scripting, NetCracker training).
Top Skills
Linux
Netcracker Bss Suite
Perl Scripting
Shell Scripting
SQL
Unix
Ericsson Gurugram, Haryana, IND Office
Ericsson Gurugram Hub - Ericsson India Global Services (Delhi NCR) Office
Set near the Aravalli hills, this area blends green surroundings with modern office parks. Quieter than central Gurugram but well connected, offering a calmer workday with easy access to city hubs.
Ericsson Gurugram, Haryana, IND Office
Ericsson Gurgaon Head Office - Ericsson India (Delhi NCR) Office
One of India’s biggest corporate hubs with offices, metro access, restaurants and cafés all nearby. Fast-paced, urban and well connected, ideal for professionals who want energy, convenience and strong networking.
Ericsson Noida, Uttar Pradesh, IND Office
Ericsson Noida Hub (Delhi NCR) Office
Modern commercial district with wide roads, metro connectivity and growing residential areas. Close to malls, food hubs and offices, offering a practical balance between work, commute and daily life.
Similar Jobs at Ericsson
Cloud • Information Technology • Internet of Things • Machine Learning • Software • Cybersecurity • Infrastructure as a Service (IaaS)
Responsible for managing operational issues, troubleshooting RAN network problems, supporting automation, and documentation for 2G/4G/5G technologies.
Top Skills:
5GEricsson 2GLogtoolLteNsaSaWireshark
Cloud • Information Technology • Internet of Things • Machine Learning • Software • Cybersecurity • Infrastructure as a Service (IaaS)
Responsible for alarm analysis, operations maintenance, troubleshooting and change implementation on IP nodes. Handle ITSM tickets, root cause analysis for incidents, collaborate with field teams and OEMs, perform node health checks/backups, and ensure SLA-driven service restoration and availability.
Top Skills:
2G3G4G5GBfdBgpBgp-LuBorder-Leaf ArchitectureCgnatCiscoEricssonFirewallsGreHsrpInter-AsIpsecIsisItsmJuniperL2VpnL3VpnLdpLoad BalancersMplsMstpOspfRoutersRstpRsvpSecurity GatewaysSegment RoutingSpine-Leaf ArchitectureStpSwitchesTeVlanVpnVrrpVxlan
Cloud • Information Technology • Internet of Things • Machine Learning • Software • Cybersecurity • Infrastructure as a Service (IaaS)
Provide 2nd-line 24x7 technical support for microwave systems (Ericsson 6xxx/Mini-link series), perform troubleshooting, software upgrades, QoS and Ethernet fault resolution, raise/update tickets, produce daily shift reports, meet SLA/WLA targets, conduct preventive NMS activities, customer handling and RCA identification.
Top Skills:
EnmEricsson 6000 SeriesEthernetMicrowave NmsMicrowave TechnologyMini-Link 6300Mini-Link 6600Mini-Link Tn AmmQosSo-Em
What you need to know about the Delhi Tech Scene
Delhi, India's capital city, is a place where tradition and progress co-exist. While Old Delhi is known for its rich history and bustling markets, New Delhi is defined by its modern architecture. It's clear the region places a strong emphasis on preserving its cultural heritage while embracing technological advancements, particularly in artificial intelligence, which plays a central role in shaping the city's tech landscape, fueled by investments in research and development.
