As a Technical Account Manager, you will be the main contact for key client accounts, ensuring successful onboarding and support for our AI-powered solutions. You'll collaborate with internal teams to address client needs, communicate technical information, identify upselling opportunities, and track account metrics to enhance solutions.
Level AI was founded in 2019 and is a Series C startup headquartered in Mountain View, California. Level AI revolutionizes customer engagement by transforming contact centers into strategic assets. Our AI-native platform leverages advanced technologies such as Large Language Models to extract deep insights from customer interactions. By providing actionable intelligence, Level AI empowers organizations to enhance customer experience and drive growth. Consistently updated with the latest AI innovations, Level AI stands as the most adaptive and forward-thinking solution in the industry.
Key Responsibilities :
- Serve as the primary point of contact for key client accounts, building and maintaining strong relationships with clients.
- Successfully handle onboarding of multiple clients simultaneouslyUnderstand clients' technical requirements and business objectives, and ensure that our AI-powered customer support solutions meet their needs.
- Collaborate with internal teams, including sales, product development, and customer support, to address client needs and resolve technical issues.
- Develop and maintain a deep understanding of our AI-powered customer support solutions, and effectively communicate technical information to clients.
- Identify opportunities for upselling and cross-selling our solutions to existing clients.
- Track and report on key account metrics, such as customer satisfaction and product usage, and use this information to drive improvements in our solutions.
Requirements :
- Bachelor's degree in Computer Science, Information Systems related field OR equivalent experience
- 2-3+ years of experience in a hands on technical role 2-3+ years of experience delivering successful customer implementations
- Strong technical background with a good understanding of SaaS platforms, APIs and cloud services.
- Excellent project management skills with the ability to juggle multiple projects simultaneously.
- Ability to put on a consultant hat and effectively communicate technical concepts to non-technical stakeholders.
- Exceptional organizational and problem-solving skills.
- Strong communication skills in English (both written and verbal).
- Comfortable working EST hours
Optional Requirements :
- Familiarity with common CRM integrations such as Salesforce and Zendesk.
- Familiarity with intent-based and generative artificial intelligence Experience with Telephony Systems such as AWS Connect, Five9 and Genesys.
Similar Jobs
Cloud • Information Technology • Security • Software
Lead Account Management team focusing on EMEA/APAC customers, driving renewals, expansions, and upsells. Oversee a portfolio worth $40M in Annual Recurring Revenue, collaborate with internal teams, and ensure high performance in achieving targets.
Top Skills:
CRMSaaS
Artificial Intelligence • Digital Media • Marketing Tech • Software
As an Account Manager at Adobe, you will build and manage relationships with large customers, driving revenue growth through cross-sell and upsell initiatives. Your responsibilities include conducting account reviews, understanding client needs, and collaborating to customize solutions. You'll leverage data insights to maximize account potential and effectively communicate with various stakeholders to foster long-term partnerships.
Healthtech • Information Technology
The Account Manager at M3 Global Research will engage clients, bid for projects, and strengthen existing relationships to drive revenue growth. Responsibilities include managing contracts, networking for new business, delivering proposals, ensuring superior customer service, and collaborating with internal teams for project execution.
Top Skills:
Advanced AnalyticsIso 20252Iso 27001Iso 9001
What you need to know about the Delhi Tech Scene
Delhi, India's capital city, is a place where tradition and progress co-exist. While Old Delhi is known for its rich history and bustling markets, New Delhi is defined by its modern architecture. It's clear the region places a strong emphasis on preserving its cultural heritage while embracing technological advancements, particularly in artificial intelligence, which plays a central role in shaping the city's tech landscape, fueled by investments in research and development.
