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The Assistant Manager - Strategy & Solutions is responsible for data management and reporting, overseeing system operations, and identifying process improvements. This role requires proficiency in advanced Excel and data analysis, ensuring data accuracy and timely report delivery.
Top Skills:
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Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
Lead automation solutions using Microsoft Power Platform, improve business processes through Lean Six Sigma methodologies, and enhance communication across teams.
Top Skills:
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The Unit Manager will lead business excellence initiatives, applying Lean Six Sigma methodologies and managing stakeholder communications to drive continuous improvement within the organization.
Top Skills:
Generative AiLean Six SigmaExcelMS OfficeMs PowerpointPower Platform ToolsRpa ToolsVba Macros
Description and Requirements
• Conduct regular one-on-one coaching sessions to provide feedback and guidance
• Monitor and evaluate calls to identify areas for improvement and reinforce positive behaviors
• Develop and implement metrics to assess the impact of voice coaching on call quality and customer satisfaction
• Track progress and provide reports on individual and team performance improvement
• Create customized coaching plans for individuals based on performance assessment
• Design and deliver training programs focused on voice modulation, diction and effective communication strategies
• Work closely with operations team to understand specific needs and tailor coaching accordingly
• Gauge effectiveness through planned review meetings with operations team
• Partner with quality assurance and operations to align coaching efforts with overall organizational goals
Experience : 6 - 7 Years
Technical Skills
• Must have experience in Voice Coaching & training
• Ability to analyze call data and identify patterns for improvement
• Good PC skills & proficiency in working with Excel, Word & PowerPoint
• Ability to multi-task and prioritize in a fast paced environment
• Numerically inclined with an analytical mind, strong people management skills
• Understanding of Insurance industry - BPO operations is preferred
• Strong organizational skills & ability to work as part of a team to achieve goals
About MetLife
Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services.
At MetLife, it's #AllTogetherPossible . Join us!
#BI-Hybrid
• Conduct regular one-on-one coaching sessions to provide feedback and guidance
• Monitor and evaluate calls to identify areas for improvement and reinforce positive behaviors
• Develop and implement metrics to assess the impact of voice coaching on call quality and customer satisfaction
• Track progress and provide reports on individual and team performance improvement
• Create customized coaching plans for individuals based on performance assessment
• Design and deliver training programs focused on voice modulation, diction and effective communication strategies
• Work closely with operations team to understand specific needs and tailor coaching accordingly
• Gauge effectiveness through planned review meetings with operations team
• Partner with quality assurance and operations to align coaching efforts with overall organizational goals
Experience : 6 - 7 Years
Technical Skills
• Must have experience in Voice Coaching & training
• Ability to analyze call data and identify patterns for improvement
• Good PC skills & proficiency in working with Excel, Word & PowerPoint
• Ability to multi-task and prioritize in a fast paced environment
• Numerically inclined with an analytical mind, strong people management skills
• Understanding of Insurance industry - BPO operations is preferred
• Strong organizational skills & ability to work as part of a team to achieve goals
About MetLife
Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services.
At MetLife, it's #AllTogetherPossible . Join us!
#BI-Hybrid
What you need to know about the Delhi Tech Scene
Delhi, India's capital city, is a place where tradition and progress co-exist. While Old Delhi is known for its rich history and bustling markets, New Delhi is defined by its modern architecture. It's clear the region places a strong emphasis on preserving its cultural heritage while embracing technological advancements, particularly in artificial intelligence, which plays a central role in shaping the city's tech landscape, fueled by investments in research and development.
