Gigmo Solutions

Team Lead- Operations

Posted 7 Days Ago

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India

5-7 Years Experience

Artificial Intelligence • Software

The Role

Manage team operations, align customer support goals with business objectives, monitor KPIs, delegate tasks, provide feedback, create an inspiring team environment, implement process improvements, ensure high-quality customer service, handle escalated customer issues, collaborate with other departments, recognize high performance, share reports with management.

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Top Skills

MS Office

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The Company

HQ: Wilmington, DE

232 Employees

On-site Workplace

Year Founded: 2018

What We Do

Gigmo Solutions Pvt. Ltd has been founded with the aim to make customer support substantially more efficient with the use of Gig economy and Artificial intelligence.

Gigmo has built a technology platform, Gigmos, that enables us to onboard sharp and motivated Gig workers from anywhere in the world. The platform ensures top quality candidate onboarding by putting every potential candidate through rigorous testing and ID validation process. Once onboarded, we have these people available on-demand on Gigmos platform.

Gigmo Solutions is developing AI based conversational bots that will work in synergy with Gig workers, wherever needed – making Gigmos platform first ever hybrid platform (Human Intelligence + Artificial Intelligence) to use conversational bots and humans in perfect harmony to achieve our mission.