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Title
Systems Analyst
Job Description
The Systems Analyst bridges the gap between business and technical teams by analyzing systems requirements, identifying integration challenges, and supporting the development of a stabilized, scalable application environment
KEY RESPONSIBILITIES:
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Conduct discovery sessions to document current system state and dependencies
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Analyze application and integration landscapes, especially related to CRM, NOMS, and ticketing systems
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Support the definition of KPIs and improvements in incident/ticket analysis
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Identify applications impacted by downtime and design mitigation strategies
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Collaborate with developers and architects to validate integration and performance strategies
QUALIFICATIONS, EXPERIENCE, & SKILLS:
Educational Qualifications:
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Bachelor’s degree in Information Systems, Engineering, or related
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Business Analysis or Systems Engineering certifications (e.g., CBAP) advantageous
Years of Experience:
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5+ years in systems analysis or business systems roles
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Familiarity with Azure cloud environments and legacy-to-cloud transformations
Other requirements:
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Application/system analysis and documentation
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Experience with enterprise application ecosystems (ERP, CRM, custom platforms)
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Strong understanding of integration patterns and database dependencies
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Data analysis, process mapping, and requirements documentation.
Behavioural Competencies
The incumbent is required to have demonstrated the following competencies:
Analytical Thinking: The ability to analyze complex systems and data to identify issues and develop effective solutions.
Problem-Solving: Proactively addressing challenges and finding innovative solutions to technical and business problems.
Communication Skills: Effectively conveying technical information to non-technical stakeholders and collaborating with various teams.
Adaptability: Staying flexible and adjusting to new technologies, methodologies, and changing business needs.
Attention to Detail: Ensuring accuracy and thoroughness in system analysis, design, and documentation.
Leadership: Guiding and mentoring junior analysts and leading projects to successful completion.
Business Acumen: Understanding the business environment and aligning IT solutions with organizational goals.
Stakeholder Management: Building and maintaining strong relationships with stakeholders to ensure their needs are met.
Education
Bachelor's Degree: Information Technology (Required)
Languages
English
