Boomi
Systems Administrator, Product & Technology Operations
About Boomi and What Makes Us Special
Are you ready to work at a fast-growing company where you can make a difference? Boomi aims to make the world a better place by connecting everyone to everything, anywhere. Our award-winning, intelligent integration and automation platform helps organizations power the future of business. At Boomi, you’ll work with world-class people and industry-leading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact, and want to be part of building something big. If this sounds like a good fit for you, check out boomi.com or visit our Boomi Careers page to learn more.
What you will do
In this role you will support and maintain the Atlassian family of products in our Jira Cloud – Jira Software, Jira Service Management (JSM), Confluence, Jira Product Discovery, Bitbucket, StatusPage, and others – for the P&T organization, as well as, to a lesser extent, support and maintain our Apptio TargetProcess instance.
General Responsibilities
-
Own configuration, maintenance, administration, and support of Atlassian products.
-
Serve as an advocate and Subject Matter Expert for Atlassian within P&T
-
Gather requirements, propose solutions, prepare status reports, and develop roadmap presentations.
-
Design, architect, deploy, integrate, improve, troubleshoot and support scalable development, test, and production environments running various Atlassian components.
-
System Administrator Responsibilities
-
User Management: Creating, updating, and managing user accounts and permissions.
-
Jira Project Configuration: Setting up and configuring projects, issue types, workflows, and custom fields.
-
System Maintenance: Monitoring system performance, managing upgrades, and implementing patches.
-
Workflow Management: Designing and optimizing workflows to support project management best practices.
-
Customization: Implementing customizations to meet the needs of various teams, including dashboards, filters, and reports.
-
Integration: Coordinating Jira integrations with other tools and applications (e.g., Confluence, Bitbucket).
-
Technical Support: Providing support to users, troubleshooting issues, and resolving queries related to Atlassian products’ usage.
-
Documentation: Maintaining documentation of configurations, processes, and best practices.
-
-
Atlassian/Jira Developer Responsibilities
-
API Integration: Developing and integrating third-party applications using Jira APIs.
-
Automation: Implementing automation scripts to improve efficiency and streamline processes.
-
Custom Reports: Building custom reports and dashboards to provide insights into project metrics.
-
Code Reviews: Reviewing and maintaining existing code, ensuring quality and compliance with best practices.
-
Collaboration: Working with cross-functional teams to gather requirements and provide technical solutions.
-
Testing: Conducting unit tests, regression tests, and participating in user acceptance testing of new features.
-
Performance Optimization: Analyzing and optimizing performance issues related to custom development or Jira instances.
-
What you’ll need to succeed in this role
-
5-8 years of experience in configuration, administration, and maintenance of Jira Software, Jira Product Discovery (JPD), OpsGenie, Confluence, Jira Service Management (JSM), and Bitbucket in a technology or high-growth SaaS product development company.
-
Experience customizing Jira projects with various schemes, complex workflows, screen schemes, permission schemes, and notification schemes.
-
Strong Jira Query Language (JQL) knowledge and experience customizing workflows, setting up dashboards, and generating reports
-
Strong JavaScript and SQL knowledge
-
Ability to write scripts to automate and customize Jira, including scheduling and resource loading.
-
Excellent problem-solving skills, with an ability to recognize opportunities and develop ways of addressing them
-
Strong communication skills and enthusiasm to help others.
-
Ability to manage multiple tasks concurrently in a fast-paced environment.
-
Ability to document and explain technical details clearly and concisely.
-
Bachelor's of Science degree in Engineering or other related discipline
Additional experience desired
-
Experience directly integrating Atlassian products with other systems is preferable.
-
Experience with IBM TargetProcess is desirable, but not required
-
Experience with GitHub is desirable, but not required
-
Familiarity with AI is desirable, but not required
-
Plugin Development: Creating custom plugins and extensions to enhance Jira's functionalities.
Be Bold. Be You. Be Boomi. We take pride in our culture and core values and are committed to being a place where everyone can be their true, authentic self. Our team members are our most valuable resources, and we look for and encourage diversity in backgrounds, thoughts, life experiences, knowledge, and capabilities.
All employment decisions are based on business needs, job requirements, and individual qualifications.
Boomi strives to create an inclusive and accessible environment for candidates and employees. If you need accommodation during the application or interview process, please submit a request to talent@boomi.com. This inbox is strictly for accommodations, please do not send resumes or general inquiries.
