Who are we?
Checkmarx is the leader in application security and ensures that enterprises worldwide can secure their application development from code to cloud. Our consolidated platform and services address the needs of enterprises by improving security and reducing TCO, while simultaneously building trust between AppSec, developers, and CISOs. At Checkmarx, we believe it's not just about finding risk, but remediating it across the entire application footprint and software supply chain with one seamless process for all relevant stakeholders. We are honored to serve more than 1,800 customers, which includes 40 percent of all Fortune 100 companies including Siemens, Airbus, SalesForce, Stellantis, Adidas, Wal-Mart and Sanofi.
What are we looking for?
We are looking for an experienced Level-2 Technical Support Engineer to join our global support team. You will support customers in demanding and complex development environments, troubleshoot advanced technical issues, and provide high-quality service.
The ideal candidate learns quickly, thinks creatively, communicates clearly, and takes strong ownership of customer issues from start to finish.
Essential Duties and Responsibilities
- Provide advanced technical support for global customers
- Own and manage customer cases from creation through resolution, ensuring regular and professional updates.
- Troubleshoot complex technical issues, including reproducing problems in a lab environment.
- Collaborate closely with R&D and Product teams to drive root cause analysis and resolution.
- Serve as an escalation focal point for internal teams.
- Maintain clear, accurate, and consistent communication with customers.
- Document findings and contribute to knowledge base articles and internal training.
Requirements
- Bachelor’s degree in Computer Science, Engineering, or related field.
- 3 years’ experience in technical support working with global customers
- Strong troubleshooting skills on Windows and Linux environments.
- Experience with server certificates and SSL configuration.
- Familiarity with CI/CD, SCM, and build tools (plus).
- Experience with Salesforce (plus).
- Excellent written and verbal English.
Additional Requirements
- Strong team player with excellent interpersonal skills.
- Proactive, hands-on, and results-driven mindset.
- Willingness to take ownership and go above and beyond when needed.
- Ability to manage multiple priorities in a fast-paced environment.
