The Support Engineer II will manage the CIC environment, respond to incidents, troubleshoot EDI issues, and ensure customer satisfaction by resolving critical issues and collaborating with internal teams.
Mandatory Skills:
- Good understanding of ANSI X12 and EDIFACT standards.
- Experience with EDI mapping (EDI to XML, EDI to flat file etc.)
- Experience with XML, flat files and spreadsheets.
- Experience with transfer protocols such AS2, FTP/s, SFTP and HTTP/s.
- Team player with good written and verbal communication skills.
- Analytical and problem-solving skills.
Desired Skills:
- Exposure to basic database concepts and SQL queries.
- Exposure to basic API concepts
Preferred Skills:
- Experience in Cleo products
- Experience in B2B/EDI Support role
Key Responsibilities:
- Manage the CIC environment within Cleo B2B Cloud systems.
- Respond to incidents and/or event-driven alerts and troubleshoot customer issues.
- Investigate data related EDI issues and inform the customers with the root cause.
- Bug-fixes for the EDI translation issues identified in production.
- Trading partner on-boarding and creation of SFTP/AS2 setups.
- Work effectively with other internal departments to ensure the highest level of support for customers.
- Timely escalation of critical issues.
- Exhibit a sense of ownership of customer systems and work on issues until completely resolved.
Top Skills
Ansi X12
APIs
Edifact
SQL
XML
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The Support Engineer will manage the CIC environment in Cleo B2B Cloud systems, respond to incidents, troubleshoot customer issues, and investigate EDI-related problems. Responsibilities include bug-fixes for translation issues, trading partner onboarding, and collaboration with internal departments to ensure optimal customer support.
The Senior Support Engineer will manage EDI environments, troubleshoot customer issues, investigate EDI data issues, and handle on-boarding setups for trading partners while collaborating with internal teams to ensure high-quality customer support.
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