Provide technical assistance to customers via phone or email, guiding them through problems, escalating unresolved issues, and updating them on their status. Gather customer feedback for internal teams.
Title
Support Consultant
Job Description
Key Responsibilities
- Serve as the first point of contact for customers seeking technical assistance over the phone or email
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
QUALIFICATIONS, EXPERIENCE, & SKILLS:
Educational Qualifications:
- Matric qualification
- Mechanical knowledge
- Electronic knowledge
- Soldering Skills
- Fault-finding techniques
Years of Experience
- 1 years of experience in maintaining equipment in an IT environment
Education
National Certificate Level 4 (N4) / Grade 12 (Required)
Languages
English
Top Skills
Electronic Knowledge
Fault-Finding Techniques
Mechanical Knowledge
Soldering Skills
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What you need to know about the Delhi Tech Scene
Delhi, India's capital city, is a place where tradition and progress co-exist. While Old Delhi is known for its rich history and bustling markets, New Delhi is defined by its modern architecture. It's clear the region places a strong emphasis on preserving its cultural heritage while embracing technological advancements, particularly in artificial intelligence, which plays a central role in shaping the city's tech landscape, fueled by investments in research and development.
