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Pontoon Global Solutions

SUPPORT ASSOCIATE / SUPPORT CONSULTANT

Posted 5 Hours Ago
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Remote
Hiring Remotely in IN
Senior level
Remote
Hiring Remotely in IN
Senior level
Support SAP partners by provisioning, configuring, and troubleshooting demo/test tenants (Ariba, BTP, etc.), enable solution adoption and integrations with S/4HANA and third-party systems, standardize configurations, document best practices, and collaborate with internal teams to optimize demos and reduce repetitive issues.
The summary above was generated by AI
Job Title: SAP Partner Demo Solutions Support – Support Associate / Consultant

Work Area: Pre-Sales / Sales
Expected Travel: 0–10%
Career Level: 4 to 8 Years

Role Summary:

Support SAP partners globally in configuring and managing demo/test environments (Ariba, BTP, Fieldglass, etc.). Assist with adoption, integration, troubleshooting, and innovation of SAP solutions to enable partner success.

Key Responsibilities:
  • Provision, configure, and support partner demo/test tenants (e.g., Ariba, BTP)

  • Guide partners through solution adoption, integration, and innovation

  • Collaborate with SAP internal teams and ecosystem partners

  • Resolve tenant issues, investigate root causes, and document best practices

  • Standardize configurations and optimize lead times

  • Enable demo setup based on partner business cases

  • Publish knowledge articles to reduce repetitive issues

Focus Areas:
  • SAP Ariba (Sourcing, Procurement, Supply Chain Collaboration)

  • SAP Cloud Integration, BTP, and Cloud Lifecycle Management

  • Integration with S/4HANA and 3rd-party systems

Required Skills & Experience:
  • SAP Ariba upstream/downstream integration with S/4HANA via Cloud Integration Gateway

  • Good knowledge of MM/ABAP/Basis, SLP, product sourcing

  • Exposure to SAP SRM, SAP MM, BTP, Integration Suite, APIs

  • Advantageous: Experience with Fieldglass, SuccessFactors, Concur, IBP

  • Analytical, communication, and problem-solving skills

  • Experience in customer/partner-facing roles and production support

  • Fast learner, team player, and proactive mindset

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