Supervisor, Business Process Operations

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Location: Cochin, Kerala
Department: Business Process Operations
 

As a Supervisor, Business Process Operations (M1) at Iron Mountain, you will be responsible for managing large-scale digitization projects across customer sites and IMI facilities. This role requires strong project supervision, cross-functional coordination, and the ability to lead high-performing teams while ensuring adherence to standard operating procedures (SOPs) and delivery commitments.

You will serve as a critical link between Key Account Managers and on-ground delivery teams to ensure timely, high-quality outcomes. Additionally, you will support vertical leads in achieving monthly, quarterly, and annual operational goals and budgets.

An ideal candidate brings a deep understanding of digitization, workflow automation, and productivity optimization with a passion for leveraging technology to streamline operations.

• Manage large-scale digitization operations, both at customer sites and IMI facilities.

• Supervise teams involved in scanning, digitization, metadata management, and document handling.

• Plan and execute projects in line with SOPs, quality standards, and timelines.

• Conduct Proof of Concept (POC) exercises and process enhancements as needed.

• Coordinate between Key Account Managers and delivery teams for seamless execution.

• Drive productivity improvements through automation and time & motion studies (TMS).

• Monitor team KPIs and ensure alignment with business goals.

• Support in budgeting, cost optimization, and AOP planning.

• Prepare and maintain MIS reports and presentations for internal and external stakeholders.

• Graduate (mandatory); MBA in Operations preferred.

• 5–7 years of relevant experience managing digitization/large-scale judiciary projects.

• Proven ability to lead teams of 50–100 members.

• Strong understanding of document management systems (DMS), metadata creation, and workflow management.

• Prior experience in handling judiciary-related digitization projects is a must.

• Proficiency in Malayalam is mandatory.

• Familiarity with production scanners and related market trends.

• Experience in server management will be an added advantage.

• Strong command of Google Suite (Sheets, Docs, Slides); knowledge of Google Data Studio preferred.

• Experience with RFP evaluation, project costing, and gross profit optimization is desirable.

• Customer-focused mindset with the ability to balance SOPs with industry best practices.

• A self-motivated and target-driven individual with strong leadership and communication skills.

• A detail-oriented professional capable of identifying process improvements and driving operational efficiency.

• A team player with a solution-oriented approach and the ability to manage multiple stakeholders.

Interested candidates can apply through this post or share the updated resume with [email protected].

Thanks and regards,

TA Team