Strategic Customer Group Director

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

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About Innovative Medicine

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Learn more at https://www.jnj.com/innovative-medicine

We are searching for the best talent for Strategic Customer Group Director to be in Guaynabo, Puerto Rico.

The Strategic Customer Group Director leads key accounts for Johnson & Johnson Innovative Medicines Puerto Rico, with a strong emphasis on co-creation and partnership with US-based teams. This role drives the development, evaluation, and execution of market strategies and tactics for assigned products, ensuring alignment with broader US and global objectives. The Director acts as the corporate account lead for access and reimbursement strategies, collaborating closely with US colleagues to leverage best practices and deliver innovative solutions. The position is externally focused, building deep relationships with Population Health Decision Makers (PHDMs), stakeholders, and industry partners to drive growth and access.

• Co-Creation & Collaboration: Partner
• intensively with US teams and cross-functional groups to co-create strategies, share insights, and align on business objectives. Participate in joint planning sessions, leveraging US market intelligence and resources to enhance Puerto Rico initiatives. Serve as a bridge between Puerto Rico and US teams, ensuring seamless communication and knowledge transfer.
• External Focus & Market Leadership: Lead
• the design and implementation of strategic business plans to secure contracts and expand sales with Population Health Decision Makers (PHDMs) and other key customer segments. Build and nurture strong external relationships with PHDMs, including leaders in health systems, integrated delivery networks, pharmacy benefit managers, medical groups, regulatory agencies, and advocacy organizations. Maintain a pulse on market trends, competitor activities, and evolving customer needs, proactively adapting strategies to stay ahead.
• Account Management & Access Strategy: Serve
• as the expert on account management, access, and reimbursement, coordinating with other Johnson & Johnson Innovative Medicines operating companies and US teams for contract negotiations and strategic initiatives. Lead proposal development, risk assessment, and presentation of business cases to senior management. Develop and implement annual strategic business plans, leveraging key account and market intelligence from both Puerto Rico and US sources.
• Elevating Local Capabilities & Market Access Knowledge: Champion
• the development of local expertise in market access, ensuring the team is equipped with the latest tools, resources, and best practices. Organize and lead training sessions, workshops, and knowledge-sharing initiatives focused on market access trends, regulatory changes, and innovative approaches. Foster a culture of continuous learning and professional development, encouraging team members to stay current on market access strategies and external environment shifts. Collaborate with US teams to adapt and implement global market access frameworks locally, tailoring solutions to the Puerto Rico context.
• Operational Excellence: Oversee
• contract administration, ensuring compliance with business practices and regulatory requirements. Establish and continuously improve contract management policies and procedures. Maximize Key Account Managers’ activity and outcomes by setting clear objectives, monitoring performance, and providing ongoing coaching and support. Directly supervise the Key Account Managers, ensuring their engagement and effectiveness with PHDMs and other stakeholders aligns with strategic goals. Implement tools and processes to track Key Account Managers’ engagement with PHDMs and other stakeholders, ensuring alignment with strategic goals. Represent the organization in internal and external forums, championing the value of Johnson & Johnson Innovative Medicines products and solutions.
• Leadership & Team Development: Directly
• supervise the Strategic Customer Group Manager and Advocacy & Access Services Professional. Foster a culture of collaboration, innovation, and customer-centricity across the team and with US partners.

• Achievement of access and reimbursement objectives for Johnson & Johnson Innovative Medicines products with PHDMs.
• Number and quality of strategic partnerships established with PHDMs and key external stakeholders.
• Growth in sales and market share within targeted accounts and segments.
• Successful co-creation and implementation of joint initiatives with US teams.
• Improvement in local market access capabilities, measured by training participation, knowledge assessments, and adoption of best practices.
• Key Account Managers’ activity levels and outcomes, including stakeholder engagement, contract execution, and business impact.
• Compliance with regulatory requirements and internal policies.
• Team development metrics, such as retention, engagement, and professional growth.

• Bachelors in Business, Marketing, or related field required.
• 10+ years of strategic marketing and/or sales experience in the pharmaceutical industry, with demonstrated success in account management and working with Population Health Decision Makers (PHDMs).
• Proven experience collaborating with US-based teams and leading cross-market initiatives.
• Strong external orientation, with a track record of building partnerships and driving business growth through customer engagement.
• Finance background and experience with advocacy/provider relations preferred.
• Bilingual (English/Spanish) fluency required.
• Ability to travel within and outside Puerto Rico (up to 25%).

• Strategic thinking, market analysis, and business development.
• Advanced communication, negotiation, and influencing skills.
• Ability to operate in cross-functional and cross-market teams.
• Strong organizational, analytical, and time management skills.
• Deep understanding of healthcare compliance and FDA regulations.

• Office-based, with occasional travel.
• Sedentary work requiring communication, coordination, and acute vision.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please email the Employee Health Support Center ([email protected]) or contact AskGS to be directed to your accommodation resource.

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