The Strategic Account Manager will oversee existing client accounts, ensuring high retention rates and exploring upselling opportunities. This role involves maintaining strong client relationships, managing account receivables, and meeting business targets while collaborating with internal teams for service delivery. The manager will also provide regular updates and maintain data hygiene of client information.
Why We Work at Dun & Bradstreet
Dun & Bradstreet unlocks the power of data through analytics, creating a better tomorrow. Each day, we are finding new ways to strengthen our award-winning culture and accelerate creativity, innovation and growth. Our 6,000+ global team members are passionate about what we do. We are dedicated to helping clients turn uncertainty into confidence, risk into opportunity and potential into prosperity. Bold and diverse thinkers are always welcome. Come join us! Learn more at dnb.com/careers.
Key Responsibilities
- Complete ownership of existing accounts
- Periodic meetings with all customers in the portfolio
- Ensuring touch points in different business segment of customers in the portfolio.
- Ensure retention rate of 85% and upwards on the existing account base
- Explore opportunities of upselling accounts through cross- sell / upsell via other D&B product & offerings
- Ensuring upsell of ESG reports to all customers in the portfolio
- Identifying market research opportunities in the existing accounts and build pipeline of the same
- Identification and planning through risk profiling – high / low and accordingly plan sales and revenue fulfillment
- Ensuring timely renewal of all the existing accounts while maintaining service levels and escalations both internally and externally
- Responsible for the overall accounts receivables, document collection for the allotted accounts
- Provide industry updates / D&B updates on products, literature, CFO club initiatives, etc., at regular intervals to clients and maintain a constant relationship with the existing customers through courtesy meetings
- Ensure bundled sales of D-U-N-S registered & ESG registered in existing accounts, comprising at least 35% of volumes allocated
- Would be responsible for the business targets of self
- Always ensure process adherence and error free timely delivery of projects
- Liaising with the operations team for a smooth delivery of the product and ensuring the service expectations of the customers are met
- Maintaining the data / client contact details in appropriate data warehouses hygienically
- Progress reviews and forecasting reports are filed periodically as required by the management
- Regular update of all the activities in the tools provided and track the movement of all such activities
Key Requirements
- MBA or any post-graduation with relevant experience of 3-5 years in business development.
- Should have good knowledge of the local commercial and industrial belts.
- Ability to comprehend and analyze financial statements.
- Highly articulate with excellent business communication (verbal and written) skills and presentation skills suitable for a global corporate environment.
- Should not have apprehensions to travel beyond city limits for the interest of business.
- Strong analytical skills and ability to provide value added insights.
- Possesses excellent MS-Excel, MS-PowerPoint, and MS-Word skills
All Dun & Bradstreet job postings can be found at https://www.dnb.com/about-us/careers-and-people/joblistings.html and https://jobs.lever.co/dnb. Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.
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