Storage Engineer

Title

Storage Engineer

The Storage Engineer who will be responsible for designing, implementing, and supporting shared system resources, like disks and networking. The Storage Engineer will also work on performance analysis and troubleshooting, data recovery strategies for critical systems, and data backup measures.

KEY RESPONSIBILITIES:

• Liaises and engages with external vendors, suppliers, outsourcing partners and clients.
• Offers technical support across practices in offering definition and positioning.
• Suggests alternative technical solutions to meet client requirements more efficiently, and/or with greater reusability, and / or sustainability.
• Provide input to sales and marketing on technical developments.
• Attend technical training sessions for internal stakeholders.
• Design, Develop and implement technical solutions based on customer requirements.
• Identify complementary products that add value to core product offerings based on market needs and technology evolution.
• Identify alternative products and competing products to maintain market share.
• Provide weekly dashboards on technical schedules and responsibilities.
• Provide technical support to other internal departments on system designs.
• Provide direct support to operations of the firm’s largest managed services clients and maintain ownership along with in-depth technical knowledge.
• Provide end-of-road assistance for entire complex environments.
• Execute after-hours support as required.
• Implement all technical-related solutions for organizational customers.
• Provide precise technical documentation to assure various company members of the delivery team assist in monitoring, troubleshooting and changing complex customer atmospheres.
• Learn automated organizational resource functions as well as terminology.
• Ensure to learn the organization’s alert management platforms, terminology and functions.
• Learn and attain thorough knowledge of company product offerings.
• Upgrade knowledge regularly on the latest OS technologies.
• Provide support or training to various engineers.

COMMUNICATIONS & WORKING RELATIONSHIPS:

Internal:

• Managers of other departments within Services and other Business Units
• Other Opco management and technical leads
• Tier 1 and Tier 2 engineers
• Team leaders and supervisors

Reasons for Interaction:

• Ensure the effectiveness of technical engagements
• Direct and lead proposals and bid responses from a design and technology perspective
• Advice on and drive performance
• Ensure that the solutions that are constructed are relevant and meet best practices

External:

• Customers
• Service Providers
• Consultants
• External advisors/consultants

Reasons for Interaction:

• Resolve and provide feedback
• Drive process and provide feedback
• Drive collaborative partnerships and innovation with Altron

QUALIFICATIONS, EXPERIENCE, & SKILLS:

• University Degree in Electrical Engineering/IT, B. Tech or Engineering Diploma
• IT/Storage network services training and extensive knowledge of the below protocols and principles:
  • Internet service, business-quality service
  • Cloud services
  • Software Defined Networks
  • Experience with data storage applications and cloud-based file systems
  • Knowledgeable in storage hardware architectures and high-level programming languages
  • Should be experienced in working in a distributed file systems environment

Professional Qualifications:

• NetApp Certifications Needed / To Be Obtained:
  • NetApp Certified Technology Solutions Professional - NCTA
  • NetApp Certified Data Administrator ONTAP Professional NS0-NCDA-CDOT - NCDA
  • NetApp Certified Storage Installation Engineer, ONTAP NS0-NCSIE-CDOT – NCSIE
  • NetApp Certified Implementation Engineer - SAN Specialist, ONTAP – NCIESO
• Optional
  • NetApp Certified Support Engineer – NCSE
  • NetApp Certified Support Engineer - ONTAP Specialist – NCSEOS
  • NetApp Accredited Hardware Support Engineer – NAHSE
• A sound understanding of ICT industry practices and frameworks (MEF, TMForum etc.)
  • Especially:
    • SAN (FC) protocol
    • NAS (NFS) protocol
    • NetApp SnapMirror Replication
    • NetApp Volume Cloning
    • NetApp Disaster Recovery
    • Thin / Thick Provisioning
    • NetApp MetroCluster

Years of Experience:

• Minimum 5 years of relevant working experience
• Technical understanding of a system being analysed and how it affects the various business units
• Understanding and experience on multi-vendor storage solutions
• Experience with regards to the integration of networks with 3rd party systems
• Able to work well with both internal and external clients and within a team

Other requirements:

• Self-starter, detail-oriented
• Strong analytical and strategic skills
• Deadline-oriented: Good at handling and meeting deadlines
• Strong attention to detail
• Quick learner: Ability to easily learn new products, systems, applications and technologies
• Multi-tasking skills and the ability to balance multiple priorities and keep up with project scope changes
• Good presentation skills: The ability to communicate with various audiences, including end users/customer, managers and members of the IT/Systems team.
• Accountability and ethical conduct
• Quality oriented
• Sound judgment
• Systems thinking
• Finger on the pulse of up-and-coming trends in relation to the industry  
• Sense of urgency

Competencies

Solving Problems

• Evaluating problems and examine info to resolve incidents.
• Investigating complaints and generating ideas
• Creating innovation and exploring possibilities

Behaviors Required:

• Global Thinking: Ability to focus on creating an organisation that meets the needs of the future.
• Social Consciousness: Ability to understand the impact of what we do on societies and to include societal, political, economic and global market needs changes in the design of products, services and organizational directions.
• Visionary: Understands and compellingly sells the organisation’s vision in a way that spurs action.

Influencing People:

• Building relationships and stabling rapport
• Proving direction and making decisions in the best interest of the organisation

Behaviors Required:

• Hold Each other Accountable: Holds self and colleagues accountable for setting and meeting organizational goals
• Develop and set company goals: Establishes high goals for organization success and personal accomplishment; meets or exceeds those goals; conveys a sense of urgency and drives issues to closure.
• Decisiveness and Straight Talk

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Customer Focus:

• Customer focus is the ability to consistently working together with customers to build long-term relationships based on the delivery of a service, product or value. Makes customers and their needs a primary focus of one’s actions; develops and sustains productive customer relationships.

Behaviors Required:

• Collaborate with Customers: Engages the collective intelligence to achieve results across organisational boundaries.

Adapting Approaches

• Demonstrating self-awareness of own strengths and development needs as well as the impact of own behavior on others.  Demonstrates a willingness to reflect upon own development and growth continuously and seeks to understand blind spots in own behaviour.  The ability to manage one’s emotions and restrain negative actions when provoked, when faced with opposition or hostility from others, or when working under conditions of stress.
• Showing resilience to adapting change and embracing it.
• Conveying self-confidence and welcoming feedback

Behaviors Required:

• Collaboration with others: Work with others to exercise judgement around opportunities that represent the most potential for innovation and return on investment for Altron and its stakeholders.

Deliver results

• Structuring tasks and upholding standards
• Driving success, through taking actions
• Be conscientious and reliable 

Behaviors Required:

• Collaboration with others: The willingness and ability to work cooperatively and supportively with others, developing positive, open working relationships in order to solve problems and to achieve business goals.
• Be fully inclusive of others: Builds good working relationships with people of all other cultures and backgrounds – continually examining own biases and behaviors to avoid stereotypical responses.
• Build a winning culture: Creation of an open and supportive environment in which use of personal initiative and individual enthusiasm and responsibility for learning are encouraged.

Be the Glue:

• Understand, uphold and live the Altron values in day-to-day interactions with internal and external stakeholders
• Acting (in the workplace) in a way that is consistent with what one says and one’s behaviour is consistent with one’s values. Demonstrating behaviour and interacting with others in a way that gives them confidence in one’s own intentions, character and competence.
• Display and value courage as a leadership trait: Expose the "elephant in the room" and open up difficult conversations; Do what's right and not what's expedient or easy; Call out bad behaviour rather than ignore it; Challenge poor decisions or poor leadership instead of turning a blind eye; Defend and stand up for employees who are being bullied by supervisors or manager; Do not tolerate bullying as a management tactic; Stand up for the purpose and principles of good business; Encourage and listen to bad news.

Behaviors Required:

• The ability to bring humour and fun to their work and their environment and display high levels of commitment, enthusiasm and maintaining a positive attitude.
• Demonstrates honesty; keeps commitments; behaves in a consistent manner.
• Shares thoughts, feelings, and rationale so that others understand personal positions

Education

Bachelor's Degree: Information Technology (Required)

Languages

English