Lead production support for eCommerce platforms: monitor and troubleshoot issues, manage incidents and root-cause analysis, implement observability and alerting, fix and enhance production code, document procedures and incidents, and mentor peers while collaborating with engineering, support, and vendors.
Responsibilities
- Monitor, investigate, and resolve production issues to ensure optimal availability and performance of eCommerce platforms.
- Perform deep troubleshooting using log analysis, APM tools, RUM, browser developer tools, and local testing.
- Author and maintain monitoring, alerting, and observability solutions across multiple toolsets.
- Lead incident response efforts and drive issues to resolution with a focus on root cause analysis.
- Collaborate closely with engineering, support, and third-party vendor teams on issue resolution and improvements.
- Enhance and correct existing production code while delivering new features and operational improvements.
- Create and maintain clear technical documentation, incident reports, and supporting evidence.
- Develop and adhere to standard operating procedures for production support and incident management.
- Mentor peers and stakeholders across multiple subject matter areas.
Qualifications
- Strong full-stack development skills using Java and/or JavaScript.
- Hands-on experience with production monitoring, alerting, and incident management.
- Proven experience supporting production services in high-availability environments.
- Strong written and verbal communication skills for business and technical audiences.
- Ability to lead cross-functional technical teams during incident resolution.
- Strong organizational skills with the ability to manage multiple issues concurrently.
- Experience documenting findings, procedures, and operational playbooks.
- Familiarity with issue and workflow ticketing systems.
- Bachelor’s degree in Computer Science or equivalent professional experience.
- 6+ years of experience supporting production systems.
- E-commerce domain experience is a plus.
Similar Jobs
Agency • Information Technology
Design, develop, and maintain scalable full-stack software using Scala, JavaScript, or Java. Translate business requirements into technical designs, write clean code, perform code reviews, troubleshoot complex issues, collaborate with product and design teams, mentor junior engineers, and improve development processes while ensuring application security, reliability, and performance.
Top Skills:
AgileGitJavaJavaScriptMicroservicesRelational DatabasesRestful ApisScalaSQL
Artificial Intelligence • Information Technology • Machine Learning • Software • Virtual Reality • Analytics
As a Senior Engineer in Java Fullstack, you'll work on building and scaling products while collaborating with top minds in tech.
Top Skills:
FullstackJava
.jpeg)
Artificial Intelligence • Hardware • Information Technology • Machine Learning
Responsible for lab equipment maintenance, calibration, troubleshooting, and team leadership while ensuring compliance with regulations and conducting failure analysis.
Top Skills:
3D X-RayBend TesterCsamFibFtirHast ChamberIso/Iec 17025LinuxReflow OvenSemShock TesterSoak ChamberTemp CycleTemperature ChamberTesterThbWindowsX-Section
What you need to know about the Delhi Tech Scene
Delhi, India's capital city, is a place where tradition and progress co-exist. While Old Delhi is known for its rich history and bustling markets, New Delhi is defined by its modern architecture. It's clear the region places a strong emphasis on preserving its cultural heritage while embracing technological advancements, particularly in artificial intelligence, which plays a central role in shaping the city's tech landscape, fueled by investments in research and development.
