Sr. People Operations Specialist

Job Title: Sr. People Operations Specialist

Location: India (Remote)

Shift: 4:30 PM IST to 1:30 AM IST

Weekly Off: Thursday and Friday

HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 1 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million hostnames.

Our Website - https://www.gohighlevel.com/

YouTube Channel - https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g

Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/

HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.

We work at scale; our infrastructure handles  around 3 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 80 Terabytes of data across 5 Databases.

We are looking for an experienced and detail-oriented People Operations Specialist to join our growing People Operations team. This role plays a critical part in delivering a seamless employee experience by managing core HR operations, ensuring compliance, and continuously improving people processes. The ideal candidate brings a strong foundation in HR operations, thrives in a fast-paced environment, and takes a proactive, solutions-driven approach to supporting employees and stakeholders.

- Manage the end-to-end employee lifecycle, including onboarding, offboarding, role transitions, promotions, and internal movements.

- Act as the first point of contact for employees through ticketing system during the assigned shift, addressing HR-related queries and concerns in a timely and empathetic manner.

- Maintain accurate, up-to-date employee records in the HRIS while ensuring compliance with local labor laws and internal policies.

- Coordinate benefits administration, payroll input validation, leave management, attendance tracking, and other recurring operational processes.

- Partner with internal stakeholders to ensure consistent and high-quality delivery of People Operations services.

- Flexibly support multiple initiatives and projects based on business needs and priorities.

- Identify gaps and opportunities to improve HR processes, documentation, and systems for greater efficiency, scalability, and employee experience.

- Collaborate with cross-functional teams such as Finance, IT, and Legal to implement new HR tools, system enhancements, and process updates.

- Support change management efforts related to HR systems, policies, or operational improvements.

- Ensure data accuracy and integrity within the HRIS and related tools.

- Support internal and external audits, compliance reporting, and data requests as required.

- Bachelor’s degree in Human Resources, Business Administration, or a related field.

- 5+ years of hands-on experience in People Operations or HR Operations.

- Strong working knowledge of HRIS platforms such as Darwinbox, ADP, or similar systems.

- Proficiency in MS Office applications, Google Workspace, and collaboration tools like Slack.

- Excellent interpersonal, written, and verbal communication skills.

- Demonstrated ability to handle sensitive and confidential information with professionalism and discretion.

- Strong organizational, problem-solving, and time-management skills with high attention to detail.

- Experience working in fast-paced SaaS or technology-driven organizations is highly preferred.

The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.

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