Sr. Manager, Customer Enablement & Engagement

Our Company
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

Sr. Manager, Customer Enablement & Engagement, Enterprise and Small and Medium Business

Opportunity

Adobe's End-to-End Enablement team is seeking a Senior Manager of enablement and Engagement for the Enterprise and Small and Medium Business category This person will drive the strategy and leadership of our self-service content, community, and social teams.

In this role, you'll help millions of users find success with Adobe's products, enabling them to quickly find help, resources, and value from their Adobe membership and subscription. You’ll develop and deliver content on the web, in-app, and through bots and genAI assistants. You’ll connect and engage in online channels such as community forums, Discord, YouTube, Twitter, Facebook, and more.

You’ll also partner closely with support, product, engineering, and marketing leaders to share customer and product insights and influence product experiences, priorities, and roadmaps.

What you’ll do

• Develop customer success strategies for self-service, enablement, and engagement, helping customers achieve their goals and increase the value of Adobe’s apps and services.
• Enable new users and experienced pros to succeed with Adobe products and services
• Understand and advocate for customers and their needs through VOC and insights, and define, prioritize, and deliver solutions directly or through partners like product and engineering.
• Draw concrete insights by triangulating data from various sources to drive strategy and priorities, make decisions, and measure the impact of efforts.
• Build effective business relationships with cross-functional teams to support E2EE’s strategic goals in alignment with user needs.
• Ensure the high quality of content, services, and experiences developed and delivered, building trust and increased value for our customers.
• Drive strategies, experimentation, and innovation that increase our ability to meet opportunities and challenges, while growing the capabilities of the teams.
• Lead a team of seven to 10 people consisting of content creators, community and social specialists and strategists in multiple locations.
• Develop and scale individual and team skills, capabilities, and efficiency, and resolve issues or gaps in people or processes.

Experience & qualifications

• 8+ years of experience at a consumer software company where most of your work involved customer-centric content, experiences, and collaborating with various partners.
• Experience in strategic leadership, and storytelling within highly matrixed teams.
• Success in cross-regional projects or initiatives coupled with the capability to balance and prioritize many projects simultaneously.
• Ability to deliver relevant insights and apply a data-driven methodology to prioritization, decisions, and outcomes.

At Adobe, you'll be immersed in an exceptional work environment recognized worldwide on Best Companies lists. You'll also be surrounded by colleagues committed to helping each other grow through our unique Check-In approach, where ongoing feedback flows freely.

If you want to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the benefits we offer.

Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
 

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email [email protected] or call (408) 536-3015.

Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.