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4 Job Description
4.1 Position Title
Senior Engineer -Customer Service
4.2 Position reports to
General Manager - Customer Service
Primary Objective
A Customer Service Sr. Engineer must have a qualified Diploma/ bachelor's degree or equivalent technical qualifications in mechanical engineering. Experience of Gear box overhauling (Flender/Renk/Shanthi gears/Triveni/Helicon/Precision Gears/Powder built gears) is preferred. The position also requires experience in rotating equipment but also interested in Extruder Maintenance Blower, Compressor, Dryers.
4.4 Specific activities
- Gearbox or rotating equipment specialists
Essential Skills/Experience
- Resolving client problems and relating to customers
- Monitoring customer accounts
- Time management, specially to meet deadlines
Main Role & Responsibilities
Provide on-site installation, validation, and commissioning of Equipment’s like extruders and PCS systems. Perform hands-on-site troubleshooting, Service, and repairs. Perform both product service and development responsibilities. Provide high level technical support to external customers at their location Provide On-site training to the customers. Work in india and if required travel all over world for Extruder overhauling jobs. We will involve to Service group based in Coperion, Stuttgart, Germany. Interface with cross functional work team such as field applications, customer support/services, product management, and marketing /sales. Develop Service technical documentation. Create and maintain service information in the company database as per visit reports protocol. Timely and professionally handle field service calls and issues arising from the field service visits. Commutate with the customer to ensure satisfaction and implement any necessary corrective actions. Misc. other duties commensurate with the capabilities of a Customer Service Engineer or as per Service Department Requirement.
Who we are:
Coperion is an industry leader in compounding and extrusion, feeding and weighing, bulk material handling and service, bringing a wealth of know-how and experience to the market. Customers benefit from Coperion’s divisions of Polymer, Equipment & Systems, and Service that are optimally networked on a global basis to offer ultimate support in the design, manufacturing and implementation of ideal systems. Staffed by engineers, chemists, technicians and a variety of industry experts, these Divisions form a powerhouse of process solutions for their customers. Coperion is an Operating Company of Hillenbrand.
Hillenbrand (NYSE: HI) is a global industrial company that provides highly-engineered, mission-critical processing equipment and solutions to customers in over 100 countries around the world. Our portfolio is composed of leading industrial brands that serve large, attractive end markets, including durable plastics, food, and recycling. Guided by our Purpose — Shape What Matters For Tomorrow™ — we pursue excellence, collaboration, and innovation to consistently shape solutions that best serve our associates, customers, communities, and other stakeholders. To learn more, visit: www.Hillenbrand.com.
EEO: The policy of Hillenbrand Inc. is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, Hillenbrand Inc. and our operating companies are committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at [email protected] . In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. At Hillenbrand, everyone is welcome to apply and "Shape What Matters for Tomorrow".
