Senior Business Analyst – Merchant Acquiring / Payments Platform
Location:
Experience: 7+ years (Banking, Payments, Merchant Acquiring, Fintech)
Department: Product Management / Business Solutions
About the Role
We’re seeking a highly skilled Senior Business Analyst to support our unified payments platform — spanning pay-ins, payouts, onboarding, and merchant services. You will work closely with Product, Engineering, Operations, and external partners to convert business needs into clear, actionable requirements and ensure successful delivery of APIs, financial workflows, and operational processes.
You will own BRDs, FRDs, user stories, process flows, and ensure high-quality execution across sprints.
Core Responsibilities
Requirements Gathering & Documentation
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Collaborate with Product Managers/Directors to translate the product vision into detailed business and functional requirements.
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BRD Finalization: Own end-to-end documentation of business requirements, flows, and high-/low-level design inputs.
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Create BRDs, FRDs, PRDs (as needed), workflow diagrams, and API requirement specifications.
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Convert client issues and business gaps into precise user stories and acceptance criteria.
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Solution Refinement: Continuously refine requirements throughout development based on feedback, market needs, or constraints.
Product Delivery & Execution
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Work with Engineering to ensure requirements are understood and implemented accurately.
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Support sprint ceremonies, backlog prioritization, and cross-team alignment.
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Execution Tracking: Manage sprint-level deliverables, dependencies, and requirement clarifications.
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Validate features during QA/UAT, support defect triage, and ensure timely and high-quality releases.
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Provide trade-off analysis for scope, timelines, and quality to support product decisions.
Process Mapping & Optimization
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Design and maintain end-to-end workflows for payments, payouts, onboarding, KYC/AML, merchant setup, funding, and reconciliation.
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Identify process gaps and recommend improvements for scalability, compliance, and operational efficiency.
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Operationalize the product by aligning requirements with billing, risk/compliance, servicing, and support teams.
Stakeholder Collaboration
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Work with Sales, Partnerships, Implementations, and Client Success to capture onboarding needs and market feedback.
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Create GTM documentation such as feature guides, integration notes, SOPs, and release collateral.
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Collaborate with merchants, ISVs, and partners to clarify requirements and integration constraints.
Data & Analysis
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Analyze product KPIs such as adoption, throughput, failure rates, and operational bottlenecks.
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Support business cases, root-cause analyses, and competitive benchmarking.
AI & Automation Enablement
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Use AI tools to improve requirement quality, documentation speed, and decision-making.
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Identify AI-driven opportunities to enhance merchant experiences, reduce manual steps, or improve platform efficiency.
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Work with Product and Engineering teams to integrate AI use cases into flows while respecting compliance and regulatory frameworks.
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Translate business challenges into actionable AI concepts with measurable impact.
Must-Have Skills & Experience
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7+ years as a Business Analyst in payments, fintech, merchant acquiring, or digital banking.
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Strong understanding of ACH, card processing, RTP, payouts, A2A/pay-by-bank, and settlement flows.
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Proficient in BRDs, FRDs, user stories, acceptance criteria, process mapping, and API documentation.
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Ability to work closely with engineering teams on API-based products.
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Working knowledge of PCI, KYC/AML, fraud/risk concepts, and regulatory expectations.
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Hands-on experience with tools such as JIRA, Confluence, Visio/Lucid, Postman (basic), SQL (nice to have).
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Excellent communication skills and ability to simplify complex topics for technical and non-technical audiences.
Nice-to-Have
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Experience with merchant onboarding, pay-ins/payout orchestration, or embedded finance flows.
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Understanding of systems like Finxact, Carat, or merchant KYC/risk platforms.
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Familiarity with API developer portals or sandbox testing.
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Exposure to AI/ML, fraud analytics, or risk scoring tools.
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Experience working with distributed teams in Agile/Scrum environments.
Success Looks Like
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Delivering precise, high-quality requirements that accelerate engineering output.
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Improved release quality through strong analysis and structured documentation.
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Strong cross-team alignment and reduced friction across Product, Engineering, and Operations.
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Optimized operational and onboarding flows that reduce merchant effort and internal processing time.
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Measurable support to Product leadership in driving roadmap execution and feature adoption.
