Description and Requirements
Primary Internal Interactions
- AM for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support.
- Manager for the purpose of settling issues left unresolved by the AM and monthly evaluation of performance.
- Associate Accountants for the purpose of seeking cooperation & clarification on process-related matters & providing assistance and support when required.
- Subject Matter Expert for the purpose of work thread related issues and escalated transactions.
- QCA for the purpose of feedback and audit.
- Trainers for the purpose of Pre-process and Process training.
Primary External Interactions
- SME / Trainers at the client end for training.
- Banks all over the client home country for follow-up work for closure of open unreconciled accounting items.
- Client's various lines of businesses for follow-up work for closure of open unreconciled accounting items.
Organizational Relationships
Reports To: Assistant Manager Supervises: 0
Skills
Technical Skills
- Good computer navigation skills
- Good keyboarding speed
- Good knowledge of complete Ms Office suite
Process Specific Skills
- Knowledge about the Insurance industry in US
- Knowledge about US Culture
- Knowledge of Accounting principles
Soft skills (Minimum)
- Proficiency in English
- Communication skills - should be able to read, interpret business documents. Good oral/written communication
- Analytical and interpersonal skills
- Escalate issues if required
- Data gathering ability/ Eye for detail
- Team work/ Managing Self / Adaptability
- Ability to work successfully in production driven environment
- Adaptability to change
- Ability to work on routine/standardized transactions
About MetLife
Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services.
At MetLife, it's #AllTogetherPossible . Join us!
#BI-Hybrid
