Process annuitant and beneficiary payments, reimbursements, banking updates, and payment reissues. Review payment histories, reconcile transactions, investigate discrepancies, resolve outstanding items, and complete periodic financial activities according to procedures. Communicate case status and required information to customers, meet service-level and quality targets, manage deadlines, and support team objectives through analytical problem-solving and continuous improvement.
Description and Requirements
• Perform tasks to seek reimbursement of overpayments made to annuitants and post reimbursements as received
• Perform tasks to update banking information as needed and reissue payments that are due to annuitants
• Inputs various forms of payment into systems and ensures payment is processed and properly recorded based upon assigned line of business, account, product area, and/or payment authorization amount
• Reviews payment history and makes determination, within authorized limits and procedures, to provide payment to beneficiary (if any)
• Send letter(s) to end customer/Beneficiary notifying them about case status or info required to proceed further
• Reconciles daily transactions and reports discrepancies and delinquencies. Analyze and research all discrepancies
• Investigate and resolve outstanding items. Perform mid-month, month-end and quarter-end activities as per documented desktop procedures
• Ensure adherence to established attendance schedules
• Analyze, validate, and perform tasks as per Standard Operating Procedures/ Work instructions
• Ensure that the assigned targets are met in accordance with SLA and Internal standards to achieve business results
• Ensure that the quality of transaction follows predefined parameters as defined by Process Excellence, thus contributing to overall customer satisfaction
• Interpret correspondence to identify customer needs and expectations
• Manage multiple tasks and deadlines; plans and organizes time and priorities to achieve business results
• Assist others with work to assure attainment of department objectives
• Work as a team member to meet company's objectives while demonstrating core values and meeting key measures
Skills (Mandatory):
• Good written and oral communication skills• Strong understanding and comprehension of the English language• Good Analytical, problem-solving skills• Continuous improvement mindset is required and preferred knowledge of AI tools
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We're looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
#BI-Hybrid
• Perform tasks to seek reimbursement of overpayments made to annuitants and post reimbursements as received
• Perform tasks to update banking information as needed and reissue payments that are due to annuitants
• Inputs various forms of payment into systems and ensures payment is processed and properly recorded based upon assigned line of business, account, product area, and/or payment authorization amount
• Reviews payment history and makes determination, within authorized limits and procedures, to provide payment to beneficiary (if any)
• Send letter(s) to end customer/Beneficiary notifying them about case status or info required to proceed further
• Reconciles daily transactions and reports discrepancies and delinquencies. Analyze and research all discrepancies
• Investigate and resolve outstanding items. Perform mid-month, month-end and quarter-end activities as per documented desktop procedures
• Ensure adherence to established attendance schedules
• Analyze, validate, and perform tasks as per Standard Operating Procedures/ Work instructions
• Ensure that the assigned targets are met in accordance with SLA and Internal standards to achieve business results
• Ensure that the quality of transaction follows predefined parameters as defined by Process Excellence, thus contributing to overall customer satisfaction
• Interpret correspondence to identify customer needs and expectations
• Manage multiple tasks and deadlines; plans and organizes time and priorities to achieve business results
• Assist others with work to assure attainment of department objectives
• Work as a team member to meet company's objectives while demonstrating core values and meeting key measures
Skills (Mandatory):
• Good written and oral communication skills• Strong understanding and comprehension of the English language• Good Analytical, problem-solving skills• Continuous improvement mindset is required and preferred knowledge of AI tools
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We're looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
#BI-Hybrid
Similar Jobs at MetLife
Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
Performs bank-to-ledger reconciliations, transaction validation, discrepancy investigation, and resolution of outstanding accounting items. Follows up with banks and internal business partners, prepares reconciliation statements and basic financial reports, and completes month-end and quarter-end activities. Maintains accurate records under accounting and reporting standards while meeting service-level, quality, productivity, and attendance requirements.
Top Skills:
MS Office
Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
Perform bank-to-ledger reconciliations, analyze and resolve transaction discrepancies, investigate outstanding accounting items, coordinate with banks and internal stakeholders, prepare reconciliation statements and basic financial reports, and complete month-end and quarter-end activities while meeting quality and SLA standards.
Top Skills:
MS Office
Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
Performs bank-to-ledger reconciliations, transaction validation, discrepancy investigation, and resolution of outstanding accounting items. Follows up with banks and internal business partners, prepares reconciliation statements and basic financial reports, and completes month-end and quarter-end activities. Maintains accurate records under accounting and reporting standards while meeting service-level, quality, productivity, and attendance requirements.
Top Skills:
MS Office
What you need to know about the Delhi Tech Scene
Delhi, India's capital city, is a place where tradition and progress co-exist. While Old Delhi is known for its rich history and bustling markets, New Delhi is defined by its modern architecture. It's clear the region places a strong emphasis on preserving its cultural heritage while embracing technological advancements, particularly in artificial intelligence, which plays a central role in shaping the city's tech landscape, fueled by investments in research and development.
