Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
This role reports to the AP Manager with responsibility to work on the internal and external AP queries, track them through case management, drive customer satisfaction through prompt responses.
The successful candidate must have attention to details with knowledge of E2E Accounts Payable process, highly self-motivated and prompt in taking quick actions.
What you get to do in this role:
- Detailed oriented with deep knowledge in E2E AP process, Accounting, with good understanding of upstream and downstream processes and impacts with an exposure to US, EUROPE and APAC regions.
- AP Customer Service through case management: Track all internal and external queries received from business owners and vendors, ensure those are actioned promptly as per agreed SLA by maintaining high quality resolution and customer satisfaction.
- Conduct regular internal and external surveys to check the pulse on customer satisfaction. Take the feedback, identify the scope for improvements and put an action plan to drive the efficiency.
- Flexible to support the business requirements on invoice processing, payment processing, Adhoc reporting and clean-up activities.
- Understanding of basics on boundary systems like Supplier enablement, Ariba, VIM.
- Ability and interest to learn and work on process like Quality Audit, Duplication review, Data scrubbing, reports/metrics preparation.
- Introduce automated replies on basic queries, send mass email communications to internal business owners and or vendors as per business requirements.
- Maintain 100% SLA by replying to queries withing 24-48 hours.
- Exposure to Merger and Acquisition (M&A) management will be an added advantage.
- Maintain process integrity, internal SOX controls, system controls, operational controls and ensure compliance with all ServiceNow policies and applicable laws and regulations.
- Ensure adherence to company policies, procedures, SOX controls, government and/or legal requirements.
- Flexible to work in various shifts (including night shift) as per business requirements is a must.
Qualifications
To be successful in this role you have:
Knowledge and Skills:
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
- Superb attention to details, quality and accuracy.
- Knowledge of India specific AP with TDS, GST and other tax compliance is preferred.
- Excellent interpersonal skills, an inquisitive mind, and the ability to work effectively.
- Excellent communications skills: written, verbal, and presentation.
- Ability to operate successfully across diverse geographical locations and cultures.
- Business Partnership, build relationships and trust.
Basic Qualifications:
- Bachelor's Degree and 6+ years of experience in a similar role.
- Extensive knowledge of various platforms, process and systems controls, and process documentation.
- Knowledge of P2P functions, general accounting practices, and SOX requirements is a must.
- Advanced proficiency with Microsoft tools (Excel, Outlook, Word, Visio, PowerPoint) is a must.
Preferred Technical Skills and Experience:
- SAP, VIM and Ariba,
- Experience working in a multinational or global Finance organization.
FD21
Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here .
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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