Startek Logo

Startek

Specialist - Quality

Posted 5 Days Ago
Be an Early Applicant
In-Office or Remote
2 Locations
Entry level
In-Office or Remote
2 Locations
Entry level
Ensure quality of customer experience by monitoring and evaluating omnichannel interactions, identifying CX improvement opportunities, enforcing quality standards, and reporting findings to improve agent performance and customer satisfaction.
The summary above was generated by AI
About Us

In a world where customers consistently interact with your brand across multiple channels-including digital and social-we at Startek value our ability to effectively garner those interactions and CX insights, analysing, unlocking, and providing intelligence that drives digital transformation and further revenues for you, our client.

Put simply: we break down the complexity of your customer lifecycle and help your customers build and sustain emotional connections with your brand.

Our tech-enabled and Human assisted digital solutions build both on your CX requirements and our business transformation expertise and willingness to consistently pivot, innovate, and take advantage of new digital technologies.

It’s a robust approach. We’ve partnered with global brands for over 3 decades now -working with them across their consumer value chain and providing new age customer experience solutions and insights that are helping them define and reach their target audiences with greater efficiency and better value for every dollar spent.

Our partnerships have always been about more than building emotional connections with customers; they are about using artificial intelligence, omnichannel orchestration and providing CX insights & technologies, that has the power for digital transformation We do this across 46 locations in 13 countries, with over 40,000 employees managing almost half a billion customer interactions every year for over 150 clients in different industries.

*** DISCLAIMER***

With the increase of remote positions since COVID, many companies have seen an increase in false representation recruiters and offering fraudulent positions/pay rates that do not exist.

These messages are from anonymous sources and crafted to appear as they are being sent from Startek recruiters.  All communication from Startek will have an email address from  “startek.com”. 

Additionally, a scam message can request funds or other personal information prior to the offer letter being released.  This is not a standard operating procedure for Startek to be employed with the organization.

Startek is not responsible for any fraudulent representing the company.

 


Similar Jobs

2 Days Ago
Remote or Hybrid
India
Entry level
Entry level
Fintech • Legal Tech • Software • Financial Services • Cybersecurity • Data Privacy
Perform data cleansing, validation, reconciliation, and document uploads. Follow SOPs and quality checks, update trackers and MIS, report discrepancies, support quality reviews, and collaborate with team leads while learning process workflows.
Top Skills: ExcelMS OfficeMis
2 Days Ago
In-Office or Remote
India
Senior level
Senior level
Information Technology
Support pre-sales and solutioning for Quality Engineering and Quality Intelligence: respond to RFPs/RFIs, design solutions, create estimations and pricing, develop proposals and presentations, position AI-led QE and AI Assurance, build reusable assets, and coordinate pursuit responses with sales, delivery, SMEs, and leadership.
Top Skills: Ai AssuranceAi-Led Quality EngineeringManaged Testing ServicesPerformance TestingPowerPointQa AutomationRelease AssuranceSecurity TestingTest Data
3 Days Ago
In-Office or Remote
Junior
Junior
Consulting
Manage Salesforce and Atlassian PPC data quality for licensing and renewals: monitor error queues, triage and correct records, remove duplicates, maintain account mappings, escalate defects, report trends, and recommend process improvements to reduce manual effort.
Top Skills: AtlassianAtlassian PpcSalesforce

What you need to know about the Delhi Tech Scene

Delhi, India's capital city, is a place where tradition and progress co-exist. While Old Delhi is known for its rich history and bustling markets, New Delhi is defined by its modern architecture. It's clear the region places a strong emphasis on preserving its cultural heritage while embracing technological advancements, particularly in artificial intelligence, which plays a central role in shaping the city's tech landscape, fueled by investments in research and development.

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account