SPA/ APM

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture and how we make our employees happier through The Sprinklr Way.

Job Description

What You’ll Do
 

• As an SPA/APM, you will be responsible for leading the product design and development process for the Contact Center team from ideation to launch. Your day-to-day responsibilities will include:

• Carrying on familiar design responsibilities in the beginning to understand current offerings, gradually owning product responsibilities as you become more familiar.

• Collaborating with clients, product leaders, and engineers to conceptualize, design, and ship products and customers

• Creating product requirements and designs and shipping them while aligning with the needs of our customers

• Interacting with clients to understand their problems and provide solutions through product or best practices

• Conducting market research and staying up to date with industry trends to inform product decisions

• Identifying opportunities for innovation and stand-out from competitors in the market, presenting product ideas and designs to stakeholders

What Makes You Qualified
 

• Proficiency in product thinking - the process as well as the visual outcomes.

• A portfolio or a presentation deck which showcases relevant industry experience designing applications, experiences, websites, products and services that balance user needs, business objectives and technological constraints.

• A bachelor’s or master’s degree in engineering/design or a related field.

• 2-3 years of experience of working in the industry, shipping products Experience collaborating with cross-functional teams and clients.

• A knack for systems thinking - You understand how complex systems (especially involving humans) work and how they can be influenced via product design.

• Strong communication and presentation skills.

• A passion for innovation and creating products that make a difference.
 

Why You'll Love Sprinklr:
We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.
For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.
 

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
 

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.
 

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
 

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.