Provide L2 application support for People, SGDIR and IGG applications. Manage incidents and problems per ITIL, monitor and troubleshoot tickets using SQL and Excel, and use Informatica and DevOps knowledge to debug and fix minor issues to ensure smooth operations.
Require 3-7 years relevant experience on application support (L2 Support).
• Primary Responsibilities:
o Support for People, SGDIR and IGG applications
• Ensure smooth operations.
• Incident and problem management aligned with ITIL processes
• Monitoring and troubleshooting of the tickets using excel and sql queries
• Informatica and Dev Ops knowledge required for the debugging and fixing minor issues.
Skill Set Required:
• Strong understanding of ITIL processes
• Proficiency in Informatica
• Experience with Dev Ops
• SQL expertise
• Hands-on with Excel and Macros.
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What you need to know about the Delhi Tech Scene
Delhi, India's capital city, is a place where tradition and progress co-exist. While Old Delhi is known for its rich history and bustling markets, New Delhi is defined by its modern architecture. It's clear the region places a strong emphasis on preserving its cultural heritage while embracing technological advancements, particularly in artificial intelligence, which plays a central role in shaping the city's tech landscape, fueled by investments in research and development.
