As a Software Engineer III, you will design and implement technology solutions as part of an agile team, primarily focusing on the ServiceNow platform. Responsibilities include developing workflows, maintaining production code, optimizing integrations, and providing tier 2 support. You will work collaboratively to enhance processes and deliver high-quality service management solutions.
Job Description
We have an exciting and rewarding opportunity for you to take your software engineering career to the next level.
As a Software Engineer III at JPMorgan Chase within the Infrastructure Platforms team, you serve as a seasoned member of an agile team to design and deliver trusted market-leading technology products in a secure, stable, and scalable way. You are responsible for carrying out critical technology solutions across multiple technical areas within various business functions in support of the firm's business objectives.
Job responsibilities
- Executes software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems
- Creates secure and high-quality production code and maintains algorithms that run synchronously with appropriate systems
- Develop and modify ServiceNow workflows, forms, lists, business rules, script includes, UI components.
- Provide solutions through configuration and customization including, but not limited to: user interface, workflow administration, reports, data imports, integration, custom scripting and third-party software integrations whilst applying best practices
- Review and analyze the effectiveness and efficiency of existing configuration and workflows to develop strategies for improving or further integrations leveraging ServiceNow.
- Develop requirements, craft and execute test plans, administer ServiceNow and serve as tier 2 support.
- Identify ServiceNow system deficiencies and recommend solutions.
- Participate in creating and developing standards, best practices, support guidelines and procedures
- Partner with integration subject matter expert to use MID servers, APIs, web services, email and other relevant technology to integrate tools with the ServiceNow platform.
- Research new feature enhancements and functionalities from ServiceNow
- Expand and Implement other ServiceNow modules covering the entire Enterprise Service Management spectrum
Required qualifications, capabilities, and skills
- Formal training or certification on software engineering concepts and 3+ years applied experience
- Hands on experience developing and configuring on the ServiceNow Platform
- Experience in ServiceNow configuration & administration with strong understanding of ServiceNow platform and PaaS model with relevance to ServiceNow integration solutions including: common authentication protocols, Web Services patterns (REST, polling, call back) and MID servers.
- Experience leveraging ServiceNow codeless technologies - Flow Designer and Integration Hub
- Certified ServiceNow Administrator and Certified Implementation Specialist in one module (ITSM, ITOM, ITBM)
- Experience with augmenting the CMDB model.
- Experience with developing a full service request model; including deployment of custom dashboards for individual departments, as part of the request service.
- Experience with AJAX based Service Portal technology.
- Understanding of working with Web technologies such as SOAP, JSON, XML and Web Services.
- Software development experience with one or more general purpose programming languages including but not limited to: Java, Python, JavaScript, JS Libraries and Framework.
Preferred qualifications, capabilities, and skills
- Familiarity with modern front-end technologies
- Exposure to cloud technologies
- Ability to multi-task across project/initiatives and deliver according to time commitments
- Ability to collaborate across multiple teams to agree designs and implementation plans
Top Skills
Java
JavaScript
Python
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