Software Development Engineer in Test II - CRM

About HighLevel:

HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have ~1200 employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.

Our Website - https://www.gohighlevel.com/

YouTube Channel - https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g

Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/

Our Customers:

HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 500K businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.

Scale at HighLevel:

We operate at scale, managing over 40 billion API hits and 120 billion events monthly, with more than 500 micro-services in production. Our systems handle 200+ terabytes of application data and 6 petabytes of storage

About the Role:

HighLevel is looking for a passionate SDET for its Full-time remote engineering team in India. You will be responsible for ensuring that the new releases we make for features, enhancements, or new products meet the strict standards of quality & consistency. The buck stops at you and you will have the final say on the correctness, reliability & consistency of our builds. You will prepare detailed test cases that ensure coverage in our complex platform and you will help developers identify & replicate any inconsistencies. You will also work closely with support teams to reproduce reported bugs and communicate them to developers and product teams.

Requirements:

• Automation Skills: Proficient in both UI and API automation, with a strong track record of developing robust test scripts
• Innovative Problem Solver: Ability to think outside the box and identify unique approaches to finding and resolving bugs
• Independent Worker: Capable of working independently, managing tasks efficiently, and meeting deadlines
• Ownership Mentality: Takes ownership of projects, ensuring end-to-end quality and delivery
• Proactive Approach: Demonstrates a proactive attitude in taking on new responsibilities and challenges
• Remote Work Comfort: Comfortable and effective in a remote work environment

Responsibilities:

• Develop and implement automated test cases for modules, covering both API and UI functionalities
• Perform root cause analysis (RCA) for customer-reported issues on a daily basis, utilizing support tickets as the primary source of information. Take appropriate actions to address identified issues promptly
• Conduct thorough testing of new features and updates, ensuring timely release to customers while maintaining high-quality standards
• Collaborate with cross-functional teams to prioritize testing efforts and ensure alignment with project timelines
• Actively participate in team discussions and contribute to the overall improvement of product quality and customer satisfaction

EEO Statement:

The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.

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