Join the Core Infrastructure SRE Operations & Security team to manage production systems, incident response, reliability engineering, and security operations. Collaborate with various teams to ensure system stability and improve operational processes.
About HighLevel:
HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 1 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million hostnames.
Our People
With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.
Our Impact
As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 1 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.
About the Role:
We are seeking SDE3 engineers to join HighLevel’s Core Infrastructure SRE Operations & Security team. This role focuses on operating, securing, and improving HighLevel’s production infrastructure, with responsibilities spanning on-call operations, incident response, reliability engineering, and security remediation.
You will work closely with Cloud Infrastructure, Platform Engineering, Data Infrastructure, and Security teams to ensure systems are stable, resilient, and secure. This is a hands-on role with a strong operational and security mindset, critical to HighLevel’s platform maturity.
Responsibilities:
Production Operations & Reliability:
-> Participate in 24/7 on-call rotations for core infrastructure systems
-> Execute incident response during production events, including triage, mitigation, and recovery
-> Maintain and improve runbooks, operational procedures, and escalation paths
-> Help reduce MTTR and prevent repeat incidents through engineering solutions
Infrastructure Reliability Engineering:
->Improve reliability of core infrastructure components including: Kubernetes (GKE) clusters, Cloud networking and load balancing & Edge services (Cloudflare)
-> Identify systemic reliability issues and drive corrective actions
-> Support capacity planning, scaling, and resilience testing
Security Operations & Remediation:
-> Execute security remediations across cloud and Kubernetes environments
-> Support enforcement of: IAM least-privilege access, Network security controls & Runtime security policies
-> Partner with Platform Security on vulnerability management and remediation
-> Support security incident response and post-incident reviews
Automation & Tooling:
-> Automate repetitive operational and security tasks
-> Build tooling to improve:Incident response speed, Operational visibility & Security posture enforcement
-> Reduce manual toil through scripts, tooling, and process improvements
Change Management & Governance:
-> Support safe execution of infrastructure and configuration changes
-> Ensure changes follow defined change management and audit requirements
-> Contribute to incident reviews, postmortems, and continuous improvement initiatives
Collaboration & Growth:
-> Work closely with Cloud Infrastructure, SRE, Platform, Data, and Security teams
-> Contribute to shared documentation and operational standards
-> Mentor junior engineers and lead small reliability or security initiatives
Requirements:
- 4+ years of experience operating large-scale systems
- Experience with GCP or other public cloud platforms
- Experience with Kubernetes (GKE) in production
- Ability to identify systemic issues and propose long-term fixes
- Experience leading incident response or reliability initiatives
- Strong understanding of reliability, security, and operational best practices
- Comfortable working in on-call and incident response environments
- Strong troubleshooting and communication skills
- Experience supporting or operating production systems
- Comfortable mentoring junior engineers and influencing peers
Nice to have:
- Familiarity with Cloudflare, networking, or edge security
- Exposure to security tooling or vulnerability management
- Scripting or automation experience (Python, Go, Bash, etc.)
- Experience in compliance- or audit-driven environments (SOC2, ISO)
EEO Statement:
The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government record-keeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.
#LI-Remote #LI-NJ1
Top Skills
Bash
Cloudflare
Gke
Go
Kubernetes
Python
Security Tooling
Similar Jobs
.jpeg)
Artificial Intelligence • Hardware • Information Technology • Machine Learning
Oversee design review and execution of HVAC and Process Utility systems for projects in semiconductor and pharmaceutical industries, managing project timelines, compliance, and team coordination.
Top Skills:
Hvac SystemsMs ProjectPrimaveraProcess Utility Systems
Artificial Intelligence • Hardware • Information Technology • Machine Learning
The Mechanical Utility Technician is responsible for installing, maintaining, and repairing utility systems while ensuring compliance and performing preventive maintenance in the manufacturing or semiconductor industry.
Top Skills:
CompressorCooling-TowerDryerEtp SystemsExhaust FansFire-PumpsHeat ExchangersPumpsSprinklersWtp Systems
Artificial Intelligence • Hardware • Information Technology • Machine Learning
The role involves overseeing HVAC and Process Utility system projects, ensuring compliance, managing stakeholders, and coordinating execution and commissioning tasks.
Top Skills:
Hvac SystemsMechanical EngineeringMs ProjectP&IdsPrimavera
What you need to know about the Delhi Tech Scene
Delhi, India's capital city, is a place where tradition and progress co-exist. While Old Delhi is known for its rich history and bustling markets, New Delhi is defined by its modern architecture. It's clear the region places a strong emphasis on preserving its cultural heritage while embracing technological advancements, particularly in artificial intelligence, which plays a central role in shaping the city's tech landscape, fueled by investments in research and development.
