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Our Company
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
Our Company
At Adobe, we’re changing the world. How? We give people the tools to bring their
ideas to life and create content that makes life more fun and work more
meaningful. We give businesses and organizations the power to engage their
customers truly. We're the ones behind the gorgeously designed content that
streams across your laptop, TV, phone, and tablet every day—and we’re the ones
who harness the massive power of big data to help companies move from data to
insight and insight to action by delivering content that people crave most.
The Challenge Your role in our Customer engineering is crucial. As a Customer Engineer, you'll be the first point of contact for customers. You will dive into their tech issues and resolve their queries and tickets. In short, you'll be the problem-solving professional and product expert. You will also work closely with Customer Support, engineering & PM team for resolution of critical issues
Maintaing contacts between customers and internal departments to maintain satisfaction and resolve all customer issues.
Technical Support Consultants provide accurate and timely technical support to
Adobe customers via telephone and portal. They manage support issues of complex
and technical nature with varying degrees of priority. They address incidents
within predetermined service levels, requiring the ability to multi-task and
prioritize. They carry out projects as assigned and support other team members to
represent Adobe professionally.
What you’ll do
• Provide customer support and troubleshoot customer-reported complex issues
such as JVM Heap Dump Analysis, Thread Dump Analysis and Performance issues
for AEM.
• Fix Bugs through Code Changes in the later versions of AEM in collaboration
with Engineering Team.
• Troubleshoot, validate and report customer-submitted bug reports.
• Provide Support Fix to the customer for AEM if changes are trivial.
• Drive measurably high levels of customer satisfaction that lead to customer
loyalty and retention.
• Acts as a customer advocate ensuring all customers’ voices are heard.
• Liaise with engineering/product management to ensure customers’ desires for
future product development are heard.
• Address customer concerns and questions, large and small, in an effective and
timely manner
• Understand the real-world impact that issues and defects have on customers.
• Work closely with customers to understand their business and how best to assist
them in using Adobe Experience Manager.
• Assist in testing new and enhanced product features.
• Manage incidents professionally and within stated timelines.
Requirements:
- At least 3-6 year of customer support experience (experience in product/application/tech support preferred)
- Bachelor's degree in Information Technology, Computer Science, or related fields preferred
- Experience with ticketing platforms and similar tools like JIRA
- Proficiency in at least one programming language preferably Java
Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email [email protected] or call (408) 536-3015.
Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.
Adobe Noida, Uttar Pradesh, IND Office
Block B, Sector 24, Noida, Uttar Pradesh, India, 201301
