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Description
The Private Cloud (PVC) Engineering team in the Rackspace Technology is looking for talented full stack developers with passion for modern web development standards.
As a developer in our team, the Full Stack Software Engineer uses initiative and standard programming practices to ensure the stability and security of Rackspace’s automated solutions. Provides a high level of technical support through the ownership of complex automations that enable Rackspace to better serve our internal and external customers. Applies creative problem-solving techniques to identify the source of problems, while at the same time keeping these customers aware of every step along the way. Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed.
Career Level Summary
Requires in-depth conceptual and practical knowledge in own job discipline and basic knowledge of related job disciplines
Solves complex problems
Works independently, receives minimal guidance
May lead projects or project steps within a broader project or may have accountability for on-going activities or objectives
Willing and able to be cross collaborative with colleagues across business units
Acts as a mentor for junior level and fellow developers
Experience/Education
§ Bachelor’s degree in computer science or related technology field is required.
§ At the manager’s discretion, additional relevant experience may substitute for the degree requirement.
§ 5 - 7 years of technical engineering and automation experience
§ A minimum of 3+ years of automation engineering experience with server deployment, diagnostics, and remediations
§ Solid software engineering fundamentals gained through training, course work or relevant experience.
Key Responsibilities
Lead the development and implementation of system enhancements that will improve the capabilities, performance, and reliability of automations
Define, design, and implement automated solutions
Build and support automations for deployment, diagnostics, and remediations run on customer devices including bulk and on demand solutions for end-user use
Create and oversee testing plans and test against and document automation scripts and programs
Design and develop automation scripts and programs in support of Rackspace and its customers
Create a series of automated actions that will allow for faster deployments and service restoration for internal systems and tools
Review, test, debug, and comment on task deliverables
Document feature requests and bug reports
Develop against current versions of the platforms supported by Rackspace
Contribute and develop new and alternate ideas, approaches, and designs to evolve own feature area or to solve problems encountered in own feature area
Focus on a specific feature area or component
Provide operational application support
Influences functionalities that make broad contribution to our product and service offerings
Work within team to ensure projects and goals are being communicated and to reduce duplication of efforts
Collaborate and share knowledge with other Engineers and Administrators on the support floor
Expertise
Strong knowledge of Network fundamentals, including diagnostics with OS system tools
Strong knowledge of server DNS, SMTP, and TCP/IP
Strong knowledge of DNS, including diagnostics with system tools
Strong knowledge of Docker and its use in a production environment
Strong knowledge of developer supporting tools such as various VCS (GitHub, Git, etc.)
Strong development competency in all of the following languages:
Linux: Python, JavaScript
Strong knowledge of Ansible, Terraform etc.
Strong knowledge working with CI/CD pipelines (Jenkins, Travis, etc.) and version control systems such as Git.
Strong knowledge of Project Management/Agile methodologies
Strong understanding of services and protocols commonly used in hosting environments: web servers, database servers, mail servers, name servers
Strong knowledge in the application of current and emerging network software and hardware technology and protocols
Requires in-depth conceptual and practical knowledge in own job discipline and basic knowledge of related job disciplines
Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market
Critical Competencies
Systems Thinking: Takes a whole systems approach to analyze issues and implements holistic solutions by ensuring that linkages between structure, people, process and technology are made
Idea Creation: Adaptive to design brand new solutions as well expand existing offerings to meet market needs
Passionate about technology and has a desire to constantly expand technical knowledge
Ability to resolve a wide range of issues in imaginative as well as practical ways
Detail-oriented in documenting information and practice good follow through techniques
Able to handle multiple tasks and prioritize work under pressure
Demonstrate sound problem-solving skills coupled with a desire to take on responsibility
Strong written and verbal communication skills, both highly technical and non-technical
Ability to make appropriate decisions considering the relative costs and benefits of potential actions
Certifications
Preferred but not mandatory
RHCE for Linux specialization
Top Skills
What We Do
At Rackspace Technology, we accelerate the value of the cloud during every phase of digital transformation. By managing apps, data, security and multiple clouds, we are the best choice to help customers get to the cloud, innovate with new technologies and maximize their IT investments. As a recognized Gartner Magic Quadrant leader, we are uniquely positioned to close the gap between the complex reality of today and the promise of tomorrow. Passionate about customer success, we provide unbiased expertise, based on proven results, across all the leading technologies. And across every interaction worldwide, we deliver Fanatical Experience TM — the best customer service experience in the industry. Rackspace has been honored by Fortune, Forbes, Glassdoor and others as one of the best places to work.
