Sievo System Admin

Job Description
Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It Uniquely Yours.
You provide software and application knowledge to support implementation of the given solutions.
How you will contribute
You will ensure that delivered services are optimized to meet business demands and the service operations strategy, plan, measure, report and communicate service improvement initiatives, and serve as a consultant on issues and resolutions. You will also recommend actions that can be taken to optimize investments and benefits and to mitigate risks. This role will require you to identify suppliers, evaluate them, on-board new vendors, establish and run vendor governance; collaborate with management and follow-up on requisitions, purchase orders, invoices, and payments; work with project resources to provide design collateral and to configure software components so they are aligned with security policy and governance; and ensure adherence to development and configuration standards and processes.
What you will bring
A desire to drive your future and accelerate your career. You will bring experience and knowledge in:

• Working collaboratively with multiple vendors
• Leading complex projects - project management
• Stakeholder management and influencing skills
• Managing infrastructure services delivery, support and excellence
• Working in global IT function with regional or global responsibilities in an environment like Mondelēz International
• Working with IT outsourcing providers using frameworks such as the IT Infrastructure Library
• Working with internal and external teams and leading when necessary

A Sievo System Admin is the primary owner of the Sievo SaaS platform - ensuring its secure, stable, and optimized operation while enabling business users through effective access management, integrations, and vendor coordination.
RESPONSIBILITIES

• Ensure the Sievo SaaS platform runs securely and efficiently with optimal performance

• Develop and maintain procedures for platform maintenance, including upgrades, configuration changes, and data backups

• Oversee the platform lifecycle - managing environment configurations, releases, and rollouts

• Continuously monitor Sievo system performance, conducting troubleshooting and diagnostics as needed

• Centralize and manage user access, leveraging SSO/LDAP or Sievo's native access management capabilities

• Meet SLAs for incident resolution and maintain consistent service levels for business users

SKILLS & COMPETENCES

• Strong understanding of SaaS platform architecture and cloud-based application management

• Experience managing system security, performance tuning, and troubleshooting in SaaS environments

• Proficiency in identity and access management, including SSO, LDAP, and role-based access control (RBAC)

• Familiarity with IT service management principles, particularly incident management and SLA adherence

• Excellent problem-solving skills with a proactive approach to platform performance and security

• Ability to communicate technical requirements clearly to both technical and non-technical stakeholders

• Experience with SaaS platform upgrades, data migrations, and vendor coordination

ENGAGEMENT

• Ensure Sievo platform maintenance aligns with business needs, procurement processes, and compliance requirements

• Coordinate with procurement, finance, and IT stakeholders to maintain a stable and secure Sievo environment

• Facilitate change requests, assessing and implementing necessary configuration adjustments in Sievo

• Collaborate with IT and data teams to integrate Sievo with ERP systems (e.g., SAP, Oracle) and other data sources

• Collaborate with the Procurement/Data Governance team to implement business use cases in Sievo

• Ensure smooth user onboarding and assist in managing roles and permissions across the platform

SIEVO INVOLVEMENT

• Act as the technical administrator for the Sievo platform, responsible for system performance, user management, and configuration

• Manage permissions and entitlements in Sievo, ensuring appropriate access aligned with business roles

• Oversee Sievo version upgrades and release management, coordinating with the Sievo vendor for updates

• Support data integrations with Sievo, ensuring accurate data flow from source systems (ERP, spend data, etc.)

• Work closely with business and technical teams to optimize Sievo platform usage and ensure compliance with governance and security standards

• Serve as the primary point of contact with the Sievo vendor for support escalations and platform enhancements

No Relocation support available
Business Unit Summary
At Mondelēz International, our purpose is to empower people to snack right by offering the right snack, for the right moment, made the right way. That means delivering a broad range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.
We have a rich portfolio of strong brands globally and locally including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the top position globally in biscuits, chocolate and candy and the second top position in gum.
Our 80,000 makers and bakers are located in more than 80 countries and we sell our products in over 150 countries around the world. Our people are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen-and happen fast.
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Job Type
Regular
Software & Applications
Technology & Digital