Leads end-to-end architecture, design, governance, and implementation of enterprise ServiceNow solutions. Translates business requirements into scalable platform, integration, data, workflow, security, and CMDB/CSDM architectures. Oversees ITSM, ITOM, integrations, custom applications, upgrades, migrations, and modernization initiatives while ensuring performance, security, and upgradeability. Provides technical direction, reviews designs and code, manages risks, supports proposals and POCs, and mentors ServiceNow development and administration teams.
Job Summary
Requirements
We are looking for an experienced ServiceNow Solution Architect to lead the architecture, design, and implementation of enterprise ServiceNow solutions. The role will work closely with business stakeholders, technical teams, and enterprise architects to translate business requirements into scalable, secure, and maintainable ServiceNow solutions.
The ideal candidate should have strong hands-on experience across the ServiceNow platform, ITSM, ITOM, CMDB/CSDM, integrations, custom applications, workflows, and platform architecture, along with experience leading large-scale ServiceNow implementations and transformation programs.
Requirements
Key Responsibilities
- Own the end-to-end ServiceNow solution architecture for enterprise implementations and transformation initiatives.
- Translate business and technical requirements into scalable ServiceNow architecture and solution designs.
- Define HLD/LLD, technical architecture, integration architecture, data models, workflows, and security architecture.
- Lead architecture discussions with business stakeholders, enterprise architects, developers, administrators, and implementation partners.
- Provide technical direction and governance across ServiceNow development and implementation teams.
- Design solutions across ITSM, ITOM, CMDB/CSDM, ITAM, HRSD, CSM, SecOps and custom applications based on business requirements.
- Design and govern integrations using REST, SOAP, IntegrationHub, MID Server, APIs, web services and event-driven integrations.
- Define CMDB architecture, CSDM alignment, Discovery, Service Mapping, data governance and CMDB health strategies.
- Establish ServiceNow development standards covering configuration vs customization, scripting, scoped applications, update sets, application repositories and deployment practices.
- Review technical designs, code, integrations, custom applications and platform configurations.
- Ensure solutions follow ServiceNow best practices, security standards, scalability, performance and upgradeability.
- Lead platform modernization, instance consolidation, upgrade and migration initiatives.
- Evaluate new ServiceNow capabilities and recommend appropriate platform solutions.
- Work with security teams on SSO, OAuth, ACLs, roles, encryption and secure integrations.
- Support technical estimation, solution proposals, POCs and implementation planning.
- Identify technical risks, dependencies and architectural gaps and drive their resolution.
- Mentor ServiceNow developers, technical leads and administrators.
- 10–14 years of ServiceNow experience
- Strong experience as ServiceNow Solution Architect / Technical Architect / Lead Architect
- ServiceNow architecture and enterprise solution design
- Strong ITSM experience
- Strong CMDB / CSDM knowledge
- Experience with ITOM, Discovery and Service Mapping
- ServiceNow integrations and API architecture
- REST / SOAP / IntegrationHub / MID Server
- ServiceNow scripting:
- JavaScript
- Glide APIs
- Business Rules
- Script Includes
- Client Scripts
- UI Policies
- UI Actions
- JavaScript
- Flow Designer / Workflow
- ServiceNow ACLs, roles and security
- Scoped applications / custom applications
- ServiceNow upgrade and migration experience
- Technical documentation including HLD/LLD
- Experience working with enterprise architecture and governance teams
- ITAM / HAM / SAM
- HRSD
- CSM
- SecOps
- Service Portal / Employee Center
- IntegrationHub
- ServiceNow Automation Engine
- Performance Analytics
- ServiceNow AI / Now Assist
- Virtual Agent
- GenAI / AI Search
- Event Management / ITOM Health
- ServiceNow Discovery
- Service Mapping
- CMDB Health
- Service Graph Connectors
- Azure / AWS / GCP integrations
- DevOps / CI/CD
- Git / Jenkins / Azure DevOps
Preferred:
- Certified System Administrator (CSA)
- Certified Application Developer (CAD)
- Certified Implementation Specialist (CIS)
- Certified Technical Architect (CTA) – highly preferred for senior architecture positions
- CIS-ITSM / CIS-ITOM / CIS-CSM / CIS-HRSD based on module expertise
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