Why Us
NewRocket is the AI-first Elite ServiceNow Partner that activates real value on the Now Platform. As a trusted advisor to enterprise leaders, we combine industry expertise, human-centered design, and enterprise-grade AI to help organizations navigate change and scale with confidence.With two decades of experience guiding clients to realize the full potential of the ServiceNow AI Platform, we are one of the largest pure-play ServiceNow partners, uniquely focused on enabling enterprises to adopt AI they trust—AI that delivers lasting business value.
We #GoBeyondWorkffows to create new kinds of experiences for our customers.
Come join our Crew!
The Role
We are hiring for ServiceNow Lead Engineer - ITAM to join our India team In this role, you will play a pivotal role in leading, coaching, and mentoring a team of Software Engineers to provide development services for customers. With a focus on ITAM & Discovery and CMDB, Custom & Integrations, you will be responsible for implementing customizations based on functional and technical requirements using best practices and internal code standards for large-scale professional services projects.
What You Will Be Doing
- Collaborate with end-users, IT teams, and key stakeholders to gather system requirements for ITAM (SAM & HAM), Discovery & CMDB.
- Guide customers in understanding technical solutions tailored to their business needs with your expertise in ITAM processes
- Customize ServiceNow applications, configure integrations, and facilitate the rollout of new modules and applications.
- Mentor project team members through peer reviews, provide technical guidance, and reflect impact assessment rules within service maps.
- Participate in user acceptance testing, promotion of update sets, and remediation of production incidents related to your scope.
- Collaborate with the SN technical lead to ensure a consistent approach and maintain operational documentation and SOPs effectively.
- At least 6 years of experience in supporting the implementation, administration, configuration, and/or development of ServiceNow in ITAM, Discovery & CMDB.
- Proficiency in integrating ServiceNow with other systems/platforms, utilizing Web Services Integration, and working with Data Extraction Technologies.
- Knowledge of ServiceNow scripting, strategic planning, and the ability to create technical design documents.
Education
- A four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems, or relevant work experience is required. Additionally, candidates must be committed to continuous learning within the ServiceNow platform and beyond, including obtaining ServiceNow competency certifications and Module Accreditations.
- Preferred certifications such as ITIL Foundation, ServiceNow CSA, and CAD are desirable.
We Take Care of Our People
NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard. We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact [email protected].
