ServiceNow Platform Architect

Technical advisory role, responsible for helping customers establish a technical foundation in the ServiceNow Platform and design solutions that improve outcomes

Designs, Governs, and manage the overall technical strategy of the ServiceNow platform to align with business goals. Create roadmaps, define architectural standards, and ensure high-performing, scalable, and secure solutions. Key duties include managing integrations, conducting health checks, and acting as a trusted advisor to stakeholder

Key Responsibilities

• Strategic Planning: Define the platform's long-term strategy, roadmap, and governance, aligning it with business objectives.
• Solution Design & Architecture: Create technical designs for complex implementations, ensuring they are scalable, secure, and follow leading practices.
• Governance & Health: Monitor platform performance, manage technical debt, and enforce configuration standards.
• Integration Management: Design integration strategies with external systems and cloud providers (AWS, Azure).
• Stakeholder Collaboration: Act as a technical advisor to stakeholders, translating business requirements into technical blueprints.
• Mentorship: Provide guidance and best practices to technical teams and developers. 

Required Skills and Qualifications

• Experience: Deep experience with ServiceNow implementations, typically as an architect or senior developer.
• Technical Expertise: Strong understanding of ServiceNow modules (ITSM, ITOM, HRSD, etc.), JavaScript.
• Should have hands on implementation experience in creating workflows in flow designer.
• Integration hub experience in flow designer to integrate with third party apps using spokes
• Experience in creating custom actions and sub flows
• Rest API integration knowledge
• Virtual agent implementation knowledge and integration with Microsoft teams
• MS teams notifications for ServiceNow incidents, requests etc
• Push notification configuration experience, creation of cards, push notification templates etc.
• Now mobile and agent mobile app development experience
• Leadership: Ability to lead technical teams, manage vendor relationships, and guide projects.

Responsibilities

Technical advisory role, responsible for helping customers establish a technical foundation in the ServiceNow Platform and design solutions that improve outcomes

Designs, Governs, and manage the overall technical strategy of the ServiceNow platform to align with business goals. Create roadmaps, define architectural standards, and ensure high-performing, scalable, and secure solutions. Key duties include managing integrations, conducting health checks, and acting as a trusted advisor to stakeholder

Key Responsibilities

• Strategic Planning: Define the platform's long-term strategy, roadmap, and governance, aligning it with business objectives.
• Solution Design & Architecture: Create technical designs for complex implementations, ensuring they are scalable, secure, and follow leading practices.
• Governance & Health: Monitor platform performance, manage technical debt, and enforce configuration standards.
• Integration Management: Design integration strategies with external systems and cloud providers (AWS, Azure).
• Stakeholder Collaboration: Act as a technical advisor to stakeholders, translating business requirements into technical blueprints.
• Mentorship: Provide guidance and best practices to technical teams and developers. 

Required Skills and Qualifications

• Experience: Deep experience with ServiceNow implementations, typically as an architect or senior developer.
• Technical Expertise: Strong understanding of ServiceNow modules (ITSM, ITOM, HRSD, etc.), JavaScript.
• Should have hands on implementation experience in creating workflows in flow designer.
• Integration hub experience in flow designer to integrate with third party apps using spokes
• Experience in creating custom actions and sub flows
• Rest API integration knowledge
• Virtual agent implementation knowledge and integration with Microsoft teams
• MS teams notifications for ServiceNow incidents, requests etc
• Push notification configuration experience, creation of cards, push notification templates etc.
• Now mobile and agent mobile app development experience
• Leadership: Ability to lead technical teams, manage vendor relationships, and guide projects.

Qualifications

Technical advisory role, responsible for helping customers establish a technical foundation in the ServiceNow Platform and design solutions that improve outcomes

Designs, Governs, and manage the overall technical strategy of the ServiceNow platform to align with business goals. Create roadmaps, define architectural standards, and ensure high-performing, scalable, and secure solutions. Key duties include managing integrations, conducting health checks, and acting as a trusted advisor to stakeholder

Key Responsibilities

• Strategic Planning: Define the platform's long-term strategy, roadmap, and governance, aligning it with business objectives.
• Solution Design & Architecture: Create technical designs for complex implementations, ensuring they are scalable, secure, and follow leading practices.
• Governance & Health: Monitor platform performance, manage technical debt, and enforce configuration standards.
• Integration Management: Design integration strategies with external systems and cloud providers (AWS, Azure).
• Stakeholder Collaboration: Act as a technical advisor to stakeholders, translating business requirements into technical blueprints.
• Mentorship: Provide guidance and best practices to technical teams and developers. 

Required Skills and Qualifications

• Experience: Deep experience with ServiceNow implementations, typically as an architect or senior developer.
• Technical Expertise: Strong understanding of ServiceNow modules (ITSM, ITOM, HRSD, etc.), JavaScript.
• Should have hands on implementation experience in creating workflows in flow designer.
• Integration hub experience in flow designer to integrate with third party apps using spokes
• Experience in creating custom actions and sub flows
• Rest API integration knowledge
• Virtual agent implementation knowledge and integration with Microsoft teams
• MS teams notifications for ServiceNow incidents, requests etc
• Push notification configuration experience, creation of cards, push notification templates etc.
• Now mobile and agent mobile app development experience
• Leadership: Ability to lead technical teams, manage vendor relationships, and guide projects.

About UsAt Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus.
Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.
We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.