As a ServiceNow Business Analyst, you will gather requirements, facilitate workshops, conduct testing, and improve ServiceNow implementations to meet business needs.
Müller's Solutions is looking for a passionate ServiceNow Business Analyst to join our talented team. In this critical role, you will act as a bridge between business stakeholders and the technical team, ensuring that the implemented ServiceNow solutions effectively meet business needs and drive operational excellence.
Key Responsibilities:
- Collaborate with stakeholders to gather, analyze, and document business requirements related to ServiceNow implementations.
- Conduct process analysis and mapping to identify opportunities for improvement within ServiceNow.
- Translate business requirements into functional specifications for the technical team.
- Facilitate workshops and meetings to interface with users and gather feedback on ServiceNow solutions.
- Assist in the development of test cases and conduct user acceptance testing (UAT) to validate solutions.
- Provide support and training to users to promote understanding of ServiceNow functionalities.
- Monitor and analyze metrics to recommend improvements and enhancements to existing processes.
Requirements
Requirements:
- Bachelor’s degree in Business Administration, Information Technology, or related field.
- Minimum 3 years of experience as a Business Analyst, preferably in IT service management or ServiceNow projects.
- Strong understanding of ServiceNow functionality and its applications within business processes.
- Excellent analytical skills with a focus on identifying and addressing business needs.
- Proficient with process mapping tools and techniques.
- Exceptional communication and interpersonal skills to engage effectively with both technical and non-technical stakeholders.
- Ability to work collaboratively and manage multiple priorities in a fast-paced environment.
- Knowledge of ITIL practices and relevant ServiceNow certifications are a plus.
Benefits
Why Join Us:
Opportunity to work with a talented and passionate team.
Competitive salary and benefits package.
Exciting projects and innovative work environment.
Similar Jobs
Information Technology
The ServiceNow SPM Business Analyst will collaborate with stakeholders to implement and enhance ServiceNow SPM solutions, manage requirements, test solutions, and train users.
Top Skills:
Agile MethodologiesItilServicenow
Artificial Intelligence • Healthtech • Machine Learning • Natural Language Processing • Biotech • Pharmaceutical
Leads digital MVP development from investment approval through build, launch, user adoption, and stage-gate transition. Owns product vision, specifications, acceptance criteria, backlog prioritization, delivery planning, scope, risks, dependencies, and evidence-based decisions. Partners with users, engineers, scrum masters, architects, commercial leaders, and sponsors to validate hypotheses, estimate build costs, and deliver viable products.
Artificial Intelligence • Healthtech • Machine Learning • Natural Language Processing • Biotech • Pharmaceutical
Owns the financial integrity and risk-return management of Pfizer’s International Commercial Digital and AI portfolio. The role evaluates business cases, defines KPIs and expected value, audits realized benefits, maintains the benefits ledger, assesses portfolio concentration and risk, runs allocation scenarios, and recommends capital reallocation or investment termination. It partners with measurement, finance, data, and governance teams while presenting evidence-based recommendations to senior Investment Committee stakeholders.
Top Skills:
Competitive IntelligenceData ModelingFinancial ModelingKpi FrameworksPortfolio AnalyticsQuantitative Benchmarking
What you need to know about the Delhi Tech Scene
Delhi, India's capital city, is a place where tradition and progress co-exist. While Old Delhi is known for its rich history and bustling markets, New Delhi is defined by its modern architecture. It's clear the region places a strong emphasis on preserving its cultural heritage while embracing technological advancements, particularly in artificial intelligence, which plays a central role in shaping the city's tech landscape, fueled by investments in research and development.
