Senior Specialist, Product Management

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Specialist, Product Management

Job Title: Senior Specialist (Commercialization), Global Product Management, Operational Insights Program
MasterCard Data & Services enables customers across industries and geographies to make smarter decisions and reach better outcomes with a tailored portfolio of solutions beyond the transaction.
• We harness the power of real-time, anonymized, aggregated transaction data; powerful software platforms; and a wealth of expertise
• We empower customers to make better data-driven decisions by unlocking a holistic view of consumer behavior beyond their four walls and distilling actionable insights from data
• We work with financial institutions, retailers, telecommunications organizations, travel companies, and more
We are looking for an experienced analyst within the Operational Insights Program Global Product Management team to play a key role in supporting commercialization/go-to-market strategy for its products. This person will support the product enablement team, bridging customer-specific initiatives with the larger business expansion. This person will drive key activities including conducting data analysis for go-to-market activities, e.g., price modeling, revenue analysis, KPI analysis and reporting etc.
Product Managers in Data & Services at Mastercard
• Build revolutionary products that advance how businesses all over the world derive the most value from their data assets
• Translate a deep understanding of our customers into products and solutions that drive significant customer value
• Balance the long-term direction of a product with today’s needs and constraints by fully understanding the technical, competitive, and commercial contexts of our products
• Act as connectors to ensure the commercial success of our products by working with Sales and Marketing while ensuring technical success through close partnership with Technology teams
• Drive globally relevant solutions by understanding regional needs and tradeoffs, and build scalable products that serve an array of customer segments
• Set product direction with coordination, not isolation—considering how our products all work together to serve customer needs
Role
• Support product enablement effort, maximizing customer retention and driving increased penetration
• Synthesize customer data and input to expand Operational Insights business
• Act as an expert, advocate, and champion for OI program products
• Coordinate across cross-functional teams for product sales, usage, and continuous product enhancement
• Lead critical analysis for product activities including customer segmentation, pricing, KPI reporting, and sales/marketing campaigns. Support other activities like market research and business case development
• Effectively communicate data insights and their relevance to the business context
• Build strong working relationships with a diverse group of internal and external stakeholders to achieve product goals
All About You
• Bachelor’s degree in business or relevant experience
• Highly experienced in conducting data analysis to support commercial activities of a product business
• Strong experience with analytical solutions designed for payments or a related financial services sectors preferred
• Well-versed in Excel, Python, Hadoop, Tableau, and related analytics tools and experience running analysis on large datasets
• Strategic mindset to solve complex and ambiguous problems
• Highly organized and able to deal with multiple and competing priorities; strong ability to decode customer/stakeholder requests
• Experience of developing and driving end to end execution of initiatives – particularly in a cross-functional environment, managing and prioritizing competing initiatives
• Strong communication & influencing skills to work with internal and external stakeholders, with ability to clearly articulate problem statements and opportunity areas

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.