Lead strategic, multi-channel personalization programs for top-tier customers: design roadmaps, measure ROI, optimize campaign performance, support renewals and upsell, provide subject-matter expertise, and mentor junior consultants while coordinating cross-functional teams to deliver measurable business outcomes.
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Solutions Consultant, Personalization
About the Role
As a Senior Solutions Consultant, you will act as a strategic partner to Tier 0-1 customers, designing and delivering data-driven personalization programs that drive measurable uplift. You will shape multi-quarter campaign roadmaps, translate insights into innovative concepts, and own campaign performance across your portfolio, working cross-functionally to execute a cohesive personalization vision. This role requires advanced personalization expertise and the ability to lead complex customer initiatives from end to end.
Key Responsibilities
Advanced Personalization Strategy & Innovation
Design and oversee complex, insight-driven personalization roadmaps that span multiple channels, targeting strategies, and KPIs.
Own the health of the campaign portfolio across accounts, proactively managing risk, pacing, and value creation.
Develop executive-level narratives that tie campaign performance to strategic business outcomes.
Value Planning & Measurement
Build and maintain account-level and vertical-level value frameworks, surfacing the ROI of use cases and campaigns.
Lead quarterly roadmap planning cycles, define campaign sequencing models, and contribute to renewal strategies through measurable impact narratives.
Own and evolve value scorecards across your book of business and support internal enablement with case studies and impact reporting.
Commercial Strategy & Renewals
Partner with Customer Success and Sales to shape renewal conversations and identify upsell opportunities.
Support commercial discussions with strategic roadmap data, performance benchmarks, and use case expansion strategies.
Subject Matter Expertise
Act as a go-to expert in a defined domain (e.g., AI, financial institutions, retail strategy, analytics, segmentation).
Provide guidance and thought leadership internally and externally to advance customer success and innovation.
Cross-Functional Influence & Stakeholder Management
Act as a senior point of contact for customer executives and cross-functional internal teams (Sales, CS, ITPM, TAM).
Drive alignment on prioritization, campaign planning, and delivery timelines through structured collaboration frameworks.
Operational Excellence & Escalation Ownership
Define standards for personalization innovation, roadmap deliverables, and solutions commercial success
Partner with internal delivery leads to streamline operational workflows and improve efficiency across pods
Mentorship & Team Enablement
Coach Consultants and Associates on personalization, planning and customer communication
Contribute to training materials, onboarding resources, and reusable playbooks to raise team-wide delivery quality
What We're Looking For
Experience in consulting, strategy, digital marketing, or customer success roles, ideally in a SaaS or agency environment.
Proven experience delivering complex, measurable marketing programs using data insights and analytics.
Strong grasp of personalization, A/B testing, segmentation, and performance marketing concepts.
Exceptional communication and presentation skills, with experience engaging executive-level stakeholders.
Comfort working cross-functionally in a fast-paced, matrixed environment.
Strategic thinker who can translate technical performance into business outcomes.
Experience with tools like Google Analytics, Adobe Analytics, or similar analytics tools is a plus.
Must be business fluent in Portuguese, English and Spanish
Please send your CV/Resume in English
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Solutions Consultant, Personalization
About the Role
As a Senior Solutions Consultant, you will act as a strategic partner to Tier 0-1 customers, designing and delivering data-driven personalization programs that drive measurable uplift. You will shape multi-quarter campaign roadmaps, translate insights into innovative concepts, and own campaign performance across your portfolio, working cross-functionally to execute a cohesive personalization vision. This role requires advanced personalization expertise and the ability to lead complex customer initiatives from end to end.
Key Responsibilities
Advanced Personalization Strategy & Innovation
Design and oversee complex, insight-driven personalization roadmaps that span multiple channels, targeting strategies, and KPIs.
Own the health of the campaign portfolio across accounts, proactively managing risk, pacing, and value creation.
Develop executive-level narratives that tie campaign performance to strategic business outcomes.
Value Planning & Measurement
Build and maintain account-level and vertical-level value frameworks, surfacing the ROI of use cases and campaigns.
Lead quarterly roadmap planning cycles, define campaign sequencing models, and contribute to renewal strategies through measurable impact narratives.
Own and evolve value scorecards across your book of business and support internal enablement with case studies and impact reporting.
Commercial Strategy & Renewals
Partner with Customer Success and Sales to shape renewal conversations and identify upsell opportunities.
Support commercial discussions with strategic roadmap data, performance benchmarks, and use case expansion strategies.
Subject Matter Expertise
Act as a go-to expert in a defined domain (e.g., AI, financial institutions, retail strategy, analytics, segmentation).
Provide guidance and thought leadership internally and externally to advance customer success and innovation.
Cross-Functional Influence & Stakeholder Management
Act as a senior point of contact for customer executives and cross-functional internal teams (Sales, CS, ITPM, TAM).
Drive alignment on prioritization, campaign planning, and delivery timelines through structured collaboration frameworks.
Operational Excellence & Escalation Ownership
Define standards for personalization innovation, roadmap deliverables, and solutions commercial success
Partner with internal delivery leads to streamline operational workflows and improve efficiency across pods
Mentorship & Team Enablement
Coach Consultants and Associates on personalization, planning and customer communication
Contribute to training materials, onboarding resources, and reusable playbooks to raise team-wide delivery quality
What We're Looking For
Experience in consulting, strategy, digital marketing, or customer success roles, ideally in a SaaS or agency environment.
Proven experience delivering complex, measurable marketing programs using data insights and analytics.
Strong grasp of personalization, A/B testing, segmentation, and performance marketing concepts.
Exceptional communication and presentation skills, with experience engaging executive-level stakeholders.
Comfort working cross-functionally in a fast-paced, matrixed environment.
Strategic thinker who can translate technical performance into business outcomes.
Experience with tools like Google Analytics, Adobe Analytics, or similar analytics tools is a plus.
Must be business fluent in Portuguese, English and Spanish
Please send your CV/Resume in English
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Mastercard Gurugram, Haryana, IND Office
Mehrauli Gurgaon Road, Gurugram, Gurugram, India, 122002
Similar Jobs at Mastercard
Blockchain • Fintech • Payments • Consulting • Cryptocurrency • Cybersecurity • Quantum Computing
The Specialist in Customer Success will engage with stakeholders to enhance customer satisfaction, grow business opportunities, and ensure technical readiness for Mastercard's network products.
Top Skills:
Business IntelligenceCybersecurityData AnalyticsPayments Technology
Blockchain • Fintech • Payments • Consulting • Cryptocurrency • Cybersecurity • Quantum Computing
The role involves supporting customer success operations by implementing processes, tools, and metrics to enhance customer experience and engagement.
Top Skills:
GainsightSalesforceTableau
Blockchain • Fintech • Payments • Consulting • Cryptocurrency • Cybersecurity • Quantum Computing
Manage regional customer success for Mastercard Services: drive customer engagement, identify growth opportunities, ensure technical and program readiness, translate technical capabilities to customer-centric solutions, develop scalable training/playbooks, and provide product feedback to improve outcomes and retention.
What you need to know about the Delhi Tech Scene
Delhi, India's capital city, is a place where tradition and progress co-exist. While Old Delhi is known for its rich history and bustling markets, New Delhi is defined by its modern architecture. It's clear the region places a strong emphasis on preserving its cultural heritage while embracing technological advancements, particularly in artificial intelligence, which plays a central role in shaping the city's tech landscape, fueled by investments in research and development.
