Senior Site Reliability Engineer, Platform & Cloud FinOps (100% Remote - Toronto)

About the job

We are looking for a senior site reliability engineer to join the Cloud FinOps team at Hopper. We manage a large infrastructure in Google Cloud that is used by hundreds of engineers to provide a first class experience to millions of end users around the world.

You are passionate about automating everything possible and ensuring systems remain optimized.

You also like the infrastructure to be as scalable, reliable, secure, and optimized as possible.

You like to solve problems in a practical way, building solutions that are simple, reliable, cost-effective, and easy to use.

What would your day-to-day look like

• Work on projects that will drive a higher cost efficiency, such as:

  • Reduce our network egress costs by removing unnecessary headers.

  • Ensure that our warehouse data is in use and select the most efficient storage for it. E.g., cold storage for buckets with infrequent retrieval.

  • Ensure that autoscaling for both databases and compute is well optimized.

• Work on improving the current cost attribution to ensure all teams have clear visibility into their costs.

• You will also participate in providing support to incidents and be part of on-call rotation for platform incidents, as each engineering team has their own on-call rotation (Team is scattered across America and Europe, so you can sleep at night!). You will also contribute to solving doubts and problems engineers might face with our infrastructure and approving PRs that require Platform supervision.

• You will be part of a small and highly efficient team of SREs.

An ideal candidate has

• Strong background in SRE, DevOps, Software Engineering or Systems engineering

• Troubleshooting skills

• System design with good analytical capabilities

• Good communication skills

• Knowledge of major cloud providers, preferably Google Cloud

• SQL knowledge

• Containers, Kubernetes, and related tooling like Kustomize and Helm

• Service Mesh, preferably with Istio

• Networking knowledge. DNS, TLS, certificates, ingresses, etc.

• Observability with log collection, metrics, APM, etc. preferably Datadog

• Security knowledge, IAM, RBAC, network security, etc.

• Knowledge on authentication and authorization technologies

• CI/CD

• Database technologies

• Competent in scripting with Bash and Python or other scripting languages

Perks and Benefits

• Well-funded and proven startup with large ambitions, competitive salary and upsides of pre-IPO equity packages.

• Hopper covers 100% of the premiums for group insurance plan.

• Hopper offers life, short term and long term disability coverage.

• HSA that covers eligible medical and dental expenses.

• All employees and dependents have access to Dialogue’s telemedicine services, anytime, anywhere.

• All employees have access to an RRSP plan with automatic pre-tax withdrawals per pay.

• Please ask us about our very generous parental leave, much above industry standards!.

• Unlimited PTO.

• Carrot Cash travel stipend.

• Access to co-working space on demand through FlexDesk AND Work-from-home stipend.

• Entrepreneurial culture where pushing limits and taking risks is everyday business.

• Open communication with management and company leadership.

• Small, dynamic teams = massive impact.

More about Hopper

At Hopper, we are on a mission to become the leading travel platform globally – powering Hopper’s mobile app, website and our B2B business, HTS (Hopper Technology Solutions). By leveraging massive amounts of data and advanced machine learning algorithms, Hopper combines its world-class travel agency offering with proprietary fintech products to bring transparency, flexibility and savings to travelers globally. We have developed several unique fintech solutions that address everything from pricing volatility to trip disruptions – helping people travel better and save more on their trips.

The Hopper platform serves hundreds of millions of travelers globally and continues to capture market share around the world. he Hopper app has been downloaded over 120 million times and has become largely popular among younger travelers – with 70% of its users being Gen Z and millennials.

While everyone knows us as the Gen Z and Millennial travel app, Hopper has evolved to become much more than that. In recent years, we’ve grown into a travel fintech provider, commerce platform, and global travel agency that powers some of the world’s largest brands.

Through HTS, our B2B division, the company supercharges its partners’ direct channels by integrating our fintech products on their sites or powering end-to-end travel portals. Today, our partners include leading travel brands like Capital One, Nubank, Air Canada, and many more.

Here are just a few stats that demonstrate the company’s recent growth:

Billions of dollars worth of travel and travel fintech are sold through Hopper and HTS’ channels every year.

Our fintech products – including Cancel for Any Reason and Flight Disruption Assistance – have exceptionally strong CSAT because the terms are always clear, and customers receive instant, no-questions-asked resolutions.

Almost 30% of our app customers purchase at least one fintech product when making a booking; and consumers are 1.6x more likely to repurchase if they add fintech to their booking vs if they booked just travel.

Given the success of its fintech products, Hopper launched a B2B initiative, HTS (Hopper Technology Solutions), which represents more than 75% of the business.

Through HTS, any travel provider (airlines, hotels, banks, travel agencies, etc.) can integrate and seamlessly distribute Hopper’s fintech or travel inventory on their direct channels. As its first HTS partnership, the company partnered with Capital One to co-develop Capital One Travel, a new travel portal designed specifically for cardholders. Other HTS partners include Air Canada, Uber, CommBank, Nubank, Flair Airlines and many more.

Hopper has been named the #1 most innovative company in travel by Fast Company Hopper has been downloaded over 120 million times and continues to have millions of new installs each month. Hopper is now the #3 largest online travel agencies in North America and 70% of our app customers are Gen-Z and millennials travelers.

Hopper has raised over $750 million USD of private capital and is backed by some of the largest institutional investors and banks in the world. HTS is primed to continue its growth as the leading travel ecommerce provider in a $1 trillion online shopping category. The Hopper app and website will also continue to be the preferred travel provider for Gen Z and Millennials.

Come take off with us!

#LI-REMOTE