Senior Sales Operations Manager - India

The Role

The Senior Sales Operations Manager will play a critical role in optimising our sales processes, ensuring data integrity, and providing actionable insights to drive our high velocity sales strategy. This position requires a blend of analytical skills, technical expertise, and business acumen to support the sales team and contribute to the overall growth of the organisation.

If you love a challenge and are ready to leverage your deep knowledge and experience to define, build and enhance Stenn’s sales strategy, this is the opportunity for you.

Key Responsibilities:

• Sales Analytics and Reporting:
• Develop and maintain comprehensive sales reports and dashboards to track key performance indicators (KPIs).
• Analyse sales data to identify trends, opportunities, and areas for improvement.
• Present findings and recommendations to senior leadership to support data-driven decision-making.
• Forecasting and analysis: assist in sales forecasting, planning, and budgeting processes.
  
• Sales Process Optimization:
• Evaluate and refine sales processes to enhance efficiency and effectiveness.
• Implement best practices, rules of engagement and standard operating procedures for the sales team.
• Provide operational support to the sales team, including preparing sales materials, managing sales documentation, and coordinating sales activities
• Create, map and document processes and effectively communicate them to various business stakeholders.
• Collaborate with the RevOps and Enablement team to document GTM processes.
  
• CRM Management:
• Collaborate with our Salesforce admin to optimise our lead funnel management.
• Ensure data accuracy and integrity within Salesforce.
• Train sales team members on Salesforce best practices and usage.
  
• Cross-Functional Collaboration:
• Collaborate with our Enablement team to develop and execute sales enablement programs
• Collaborate with Marketing and Marketing Ops to develop and launch sales campaigns.
• Work closely with sales, marketing, finance, and other departments to ensure alignment and achieve sales objectives
• Compliance: ensure that all sales operations comply with company policies and industry regulations.
  
• Performance Management:
• Track and evaluate the performance of the sales team. Generate and maintain regular sales reports, dashboards, and performance metrics.
• Identify and address skill gaps through training and development initiatives.
• Assist in the design and implementation of incentive programs to motivate and reward top performers.
• Calculating and processing monthly sales commissions accurately and timely, ensuring alignment with established compensation plans and policies.

What we are looking for

• Clear and demonstrable experience in Sales Operations in Fintech, cloud, information technology or software companies. 
• A strong aptitude for data analysis, coupled with a proactive operational mindset, capable of driving efficiency and effectiveness through data-driven strategies.
• Solid process flow design, combined with exceptional project execution capabilities.
• Ability to work strategically and collaboratively across departments
• Analytical Skills: Strong analytical and problem-solving skills. 
• Communication: excellent verbal and written communication skills. 
• Attention to Detail: high attention to detail, data hygiene & accuracy
• CRM knowledge: proficiency in using CRM systems like Salesforce
• Team player: ability to work collaboratively in a team environment. 
• Adaptability: ability to adapt to changing business needs and work in a fast-paced & high sales velocity environment.

What Success Looks Like 

• Process: Develop, implement and embed sales processes with automation and velocity at heart. 
• Performance: Develop, implement and embed KPIs, sales metrics, and best practices methodologies.
• Systems/Tools: Optimise data management and reporting structure, CRM configuration, and task automation requirements.