Leads end-to-end delivery of cloud implementations, migrations, and operational projects for enterprise healthcare clients. Manages planning, budgets, reporting, workflows, risks, escalations, compliance, and cross-functional coordination across engineering, support, and security teams. Translates technical issues and milestones for clients and executives while maintaining scalable Professional Services procedures. Requires strong project management experience, technical infrastructure knowledge, and expertise with Atlassian tools.
Business Unit:
At ClearDATA, we provide secure, compliant cloud and managed services designed specifically for the healthcare industry. We are looking for a Senior Cloud Systems Engineer to join our Professional Services team and lead technical implementations across AWS, Azure, and GCP environments.
Job Summary:
We need an experienced, highly technical Project Manager who can bridge the gap between our internal engineering teams and our enterprise healthcare clients. You won't just be checking boxes on a timeline; you will be navigating complex technical requirements, managing escalations, and ensuring our frontline technical teams can deliver on time and within strict compliance standards
Work Mode: Remote
Shift Timings: Monday to Friday – 5:30pm IST to 2:30am IST
Location: Mumbai - Remote
Core Responsibilities
- Project Execution: Own the end-to-end delivery of implementations, cloud migrations, and operational projects for high-revenue enterprise clients.
- Planning and Reporting: Own project planning, budgeting, time tracking, and deliver regular status updates directly to executives.
- Procedure Development: Implement and own standard procedures for Professional Services engagements in close coordination with other internal teams.
- Cross Functional Alignment: Coordinate across engineering, technical support, and security teams to drive accountability, without micromanaging technical execution.
- Technical Translation: Act as the primary bridge between technical teams and clients, translating technical roadblocks and operational milestones into clear, actionable client updates.
- Risk and Escalation Management: Identify technical and operational bottlenecks early. Serve as the definitive point of contact and escalation path for clients during complex delivery phases.
- Process Architecture: Build, track, and maintain scalable project workflows that provide clear visibility for both internal teams and clients.
- Compliance Adherence: Ensure all project activities and technical handoffs strictly operate within healthcare compliance and security standards undefined.
What We Are Looking For:
- Experience: 7 to 10+ years of dedicated project management experience. This is a strict requirement, as this role directly supports the frontline teams handling our healthcare managed services .
- Mandatory Technical Background: Previous hands-on experience in IT operations, systems administration, cloud infrastructure, or engineering. You must be able to understand technical project components natively and hold your own in engineering discussions.
- Atlassian Expertise: Mandatory experience utilizing the Atlassian software platform (Jira, Confluence, and Jira Service Management) for project tracking, workflow configuration, and documentation.
- Portfolio Management: Proven track record of managing large project portfolios and successfully delivering enterprise projects in a highly regulated environment.
- PMP Certification – Good to have.
Soft Skills/ Behavioural Skills:
1. Excellent Communication Skills (Written & Verbal)
2. Working Independently.
3. Critical Thinking
Benefits:
- Annual Public Holidays as applicable
- 30 days total leave per calendar year
- Mediclaim policy
- Lifestyle Rewards Program
- Group Term Life Insurance
- Gratuity
- ...and more!
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