Lead the vision and execution for AI-based products in Jira Service Management, collaborating with cross-functional teams to deliver impactful features.
Working at Atlassian
Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity.
As a Senior Product Manager you will lead the vision, strategy, and execution for AI based product within Jira Service Management (JSM). In this role, you will drive the development of intelligent, scalable, and impactful AI-powered solutions that transform how teams deliver service and support at scale. You'll work closely with engineering, design, data science, and go-to-market teams to deliver innovative features that delight our customers and set new standards for service management.
What You'll Do
About You
Benefits & Perks
Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits .
About Atlassian
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit go.atlassian.com/crh .
Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity.
As a Senior Product Manager you will lead the vision, strategy, and execution for AI based product within Jira Service Management (JSM). In this role, you will drive the development of intelligent, scalable, and impactful AI-powered solutions that transform how teams deliver service and support at scale. You'll work closely with engineering, design, data science, and go-to-market teams to deliver innovative features that delight our customers and set new standards for service management.
What You'll Do
- Define and execute the product strategy in JSM, aligning with Atlassian's broader AI and product vision.
- Lead cross-functional teams to deliver high-impact features, from ideation through launch and iteration.
- Partner with engineering and data science to build robust, scalable, and ethical AI solutions.
- Engage with customers, partners, and internal stakeholders to deeply understand user needs and pain points.
- Analyze data and feedback to prioritize features and measure success.
- Evangelize the product vision internally and externally, representing Atlassian at industry events and with key customers.
About You
- 7+ years of product management experience, with a proven track record of shipping successful SaaS products.
- Experience working with AI/ML technologies, preferably in enterprise or B2B software.
- Strong technical acumen; able to collaborate effectively with engineering and data science teams.
- Excellent communication, stakeholder management, and leadership skills.
- Passion for solving complex problems and delivering customer value.
- Experience with service management, ITSM, or workflow automation products is a plus.
Benefits & Perks
Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits .
About Atlassian
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit go.atlassian.com/crh .
Top Skills
AI
Ml
SaaS
Similar Jobs at Atlassian
Cloud • Information Technology • Productivity • Security • Software • App development • Automation
As a Senior Product Manager, you'll oversee the design and delivery of out-of-the-box service solutions for ESM products, collaborate with teams, and leverage data to improve customer experiences.
Top Skills:
DevOpsIt Asset ManagementIt OperationsSoftware DevelopmentUser Experience Design
Cloud • Information Technology • Productivity • Security • Software • App development • Automation
Lead the product strategy, collaboration, and innovation for Jira Service Management's IT Asset Management suite while managing a team of product managers.
Cloud • Information Technology • Productivity • Security • Software • App development • Automation
As a Full Stack Software Engineer, you'll develop REST APIs, React components, build CI/CD pipelines, and ensure service reliability in a collaborative team environment.
Top Skills:
AWSCSSDockerExpressFreemarkerGitHTMLJavaJavaScriptNginxNode.jsNpmReactRustSassTypescript
What you need to know about the Delhi Tech Scene
Delhi, India's capital city, is a place where tradition and progress co-exist. While Old Delhi is known for its rich history and bustling markets, New Delhi is defined by its modern architecture. It's clear the region places a strong emphasis on preserving its cultural heritage while embracing technological advancements, particularly in artificial intelligence, which plays a central role in shaping the city's tech landscape, fueled by investments in research and development.
