Senior Product Designer - Enterprise Readiness/Data Portability

Working at Atlassian
Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
Your future team
Are you passionate about solving challenges and delivering solutions for highly technical users? Do concept maps excite you as much as improving UIs with scalable solutions?
If so, this role might be right for you!
As a Senior Product Designer on the Enterprise Readiness team, your main focus will be working on improving key features for our Enterprise customers. You'll collaborate with product management and engineering to define problem spaces, develop innovative solutions, and deliver them to our customers. You'll also have the opportunity to contribute to our design system.
In this role, you will:

• Lead complex and high-impact product design projects that help raise the quality bar for our users - from conceptual models to UI design.
• Champion design craft and mentor other designers.
• Simplify complex spaces for our users through clear and concise solutions.
• Conduct user research using various methods and principles to gain insights into customer needs and inform design solutions.
• Have a large amount of ownership and autonomy in designing features and solutions that enable a world-class end-to-end experience for Enterprise customers.
• Collaborate with some of the industry's smartest (and nicest) people. You'll work with Engineers, Product Managers, and Content Designers to advocate for the user experience across the Atlassian ecosystem and ship high-quality work.
• Contribute to our Design System by creating new components, templates, and guidelines.

Your background

• 6+ years of product design experience designing complex or enterprise-level software
• Experience in end-to-end UX / Product design to design impactful solutions to challenging problems and edge cases
• Facilitation and cross-functional collaboration skills: you can demonstrate the ability to integrate the work of multiple teams, solicit and synthesise feedback, and facilitate outcome-focused design discussions.
• Experience in design systems, the ability to identify common components required to support a wide array of customer use cases.
• Proficiency in iterative design processes: constantly mapping out flows, sharing work, validating with customers, iterating, shipping, and learning.
• Experience in conducting and applying customer research.

More about Jira Service Management (JSM)
Jira Service Management (JSM) is Atlassian's fastest-growing product focused on empowering Dev and Ops teams to collaborate at high velocity. Built on Jira, JSM gives customers a single platform to track service requests and collaborate behind the scenes to deliver the best service. With incident management, self-service, SLAs and much more, JSM provides users with everything they need to set up a robust and intuitive AI first IT service desk.
Benefits & Perks
Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits .
About Atlassian
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit go.atlassian.com/crh .